Sondra Pasheek
Vassar,MI
Summary
Results-oriented Retail Sales Associate known for strong problem resolution and communication skills. Experienced in training staff and creating attractive displays to drive sales and enhance the shopping experience.
Overview
2
2
years of professional experience
1997
1997
years of post-secondary education
Work History
Retail Sales Associate
Bavarian Inn Lodge
Frankenmuth, Michigan
03.2024 - Current
- Assisted customers with product selection and inquiries.
- Operated cash register and processed transactions efficiently.
- Maintained clean and organized sales floor displays.
- Communicated with management regarding team performance and challenges encountered.
- Trained and mentored employees in procedures and performance improvement strategies.
- Delegated tasks among staff members according to their individual strengths.
- Developed individualized training plans for each employee.
- Assisted customers with product selection, purchase, delivery, or returns as needed.
- Managed cash registers during peak hours of operation while ensuring accuracy of transactions.
- Helped shop personnel complete assignments.
- Utilized product knowledge to make recommendations to customers based on their needs.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Created attractive merchandise displays to promote sales.
- Assisted in receiving, unpacking, and organizing new stock deliveries.
- Participated in team meetings to discuss sales targets, new products, and customer service strategies.
- Assisted customers with returns and exchanges according to store policy.
- Conducted daily cleaning and maintenance tasks to ensure a tidy store environment.
- Greeted and assisted customers with product selection and inquiries.
- Assisted with training new shop assistants in store policies and procedures.
- Handled customer phone calls, providing product information and stock availability.
- Conducted price changes and label updates as directed by management.
- Conducted inventory counts and audits as scheduled by management.
- Maintained knowledge of store layout to assist customers in locating products.
Education
Vassar High School
Vassar, MISkills
- Customer service
- Sales techniques
- Cash handling
- Inventory management
- Employee training
- Team collaboration
- Visual merchandising
- Communication skills
- Problem resolution
- Time management
- Task delegation
- Adaptability to change
- Attention to detail
- Backroom organization
- Customer needs assessment
- Display setup
- Barcode scanning
- Calm demeanor
- Cross-selling techniques
- Inventory audits
- Shelf stocking
- Visual display arrangement
- Customer assistance
- Teamwork and collaboration
- Merchandise display
- Dispute mediation
- Department reset
- Stocking and receiving
- Display building
- Cash drawer balancing
- Teamwork
- Loyalty promotion
- Retail store operations
- Data entry
- Positive and professional
- Transaction processing
- Friendly and outgoing
- Money handling
- Reliability and punctuality
- Flexible schedule
- POS system operations
- Store maintenance
- Sell souvenirs
- Complaint management
- Interpersonal and written communication
- Phone etiquette
- Point-of-sale system
- Discount application
- Returns and exchanges
- Brand representation
- Upselling strategies
- Product knowledge
- Problem-solving
Timeline
Retail Sales Associate
Bavarian Inn Lodge
03.2024 - Current
Vassar High School