Summary
Overview
Work History
Education
Skills
Timeline
Certification
serve as a volunteer at Early Headstart for 1+ years
Hi, I’m

Sondra Selle

Hiawatha,KS

Summary

Customer Service Oriented professional backed by 2+ years of leadership skills. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline. Follows policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Honor Roll.

QuickBooks Accounting Software.

Communication Platforms- Zoom and Google Meet.

Microsoft Office Applications- Word, Excel, Outlook, and PowerPoint / type 30WPM

Overview

6
years of professional experience
1
Certificate

Work History

Horton Public Library

Library Assistant
08.2020 - Current

Job overview

  • Placed books on proper shelves when returned to circulation.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered questions from patrons and helped to find desired materials.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Maintained circulation desk for lending periodicals and books to patrons.
  • Helped children select appropriate reading level library books.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Collected and processed fines on overdue library materials.
  • Entered new transactions and updated records of library users.
  • Maintained secure environment by monitoring visitors at front desk.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Closely monitored front desk visitors to maintain secure and clean environment.
  • Maintained accurate records and confidentiality of library book and periodical inventory.
  • Kept detailed records of lending transactions and library users.
  • Marketed library's many services to visitors and patrons through active communication.
  • Provided assistance and support to staff in regard to facility maintenance, security and services.
  • Handled receipt processing for book, audio-visual and computer software inventories.
  • Processed receipt of new book, audio visual and computer software inventory.
  • Maintained secure environment by monitoring visitors at front desk
  • Kept detailed records of lending transactions and library users
  • Helped patrons locate resources using catalog and circulation systems
  • Offered basic reference assistance to support information needs

Sac & Fox Gaming Commission

Gaming Inspector
02.2020 - Current

Job overview

  • Utilized well-developed interpersonal and communication talents to work well with people of all backgrounds, including upper management, fellow team members and casino composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs. Reported violators and incidents to correct staff members and followed up with detailed documentation. Identified illegal activities, including cheating and theft, and alerted floor security personnel to address concerns. Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations. Carried out day-day-day duties accurately and efficiently. Worked flexible hours; night, weekend, and holiday shifts. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Maintained energy and enthusiasm in fast-paced environment. Demonstrated respect, friendliness and willingness to help wherever needed. Proved successful working within tight deadlines and fast-paced atmosphere. Used critical thinking to break down problems, evaluate solutions and make decisions. Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. Developed and maintained courteous and effective working relationships. Maintained excellent attendance record, consistently arriving to work on time.
  • Reported violators and incidents to correct staff members and followed up with detailed documentation.
  • Reviewed live and archived video surveillance footage for investigative purposes.
  • Verified compliance with internal policies during monetary transportation activities.
  • Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
  • Reviewed video surveillance footage.
  • Identified illegal activities and alerted floor security personnel to address concerns.
  • Monitored gambling activities for compliance with state and local regulations.
  • Reviewed video surveillance footage
  • Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs

Sac & Fox Casino

Cage Supervisor
01.2020 - 02.2021

Job overview

  • Cashed checks and paid out money by verifying correct signatures, numerical amounts and sufficient funds in accounts. Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks. Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction. Assisted guests with various transactional needs such as credit card advances, chip cash out's and check cashing. Reconciled daily summaries of transactions and accurately counted funds to balance books using microsoft. Evaluated quality of service of several cashiering personnel to provide constructive, positive feedback to team members, promoting customer satisfaction. Monitored and coordinated activities of cage personnel to maintain integrity of cage funds. Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests. Monitored game operations to enforce house rules as well as tribal, state and federal regulations. Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions

Sac & Fox Casino

Security Officer
12.2018 - 01.2020

Job overview

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences. Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Checked and verified photo identification prior to granting facility access. Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors. Monitored and authorized entrance and departure of numerous employees and visitors daily. Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building. Secured personal and company goods against robbery, vandalism and illegal entry. Permitted entry with escort for approved persons into secure locations .Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities. Secured all doors in office and main building. Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval. Oversaw premises, including entry and exit of numerous employees and visitors daily. Moved throughout facility and among customers to remain aware of any developing security situations. Acted quickly during emergency situations within reasonable time frame to reduce opportunity for damage and injury.

Richardson County Sheriff's Department

Corrections Officer
12.2016 - 12.2018

Job overview

  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility. Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions. Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility. Monitored radio transmissions between staff to respond immediately to directions and emergencies. Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property. Maintained safety and security of staff and public by applying defensive techniques and physical restraints. Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness. Authored incident reports for management on violations and discrepancies. Oversaw and maintained custody of numerous inmates in maximum security. Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites. Streamlined operational efficiencies by effectively maintaining daily shift activity logs. Examined incoming and outgoing mail to detect contraband. Used software to document facility and prisoner information, including prisoner identification, charges and inmate disturbance incidents. Arranged daily schedules for prisoners, including library visits, work assignments, family visits and counseling appointments. Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.

Education

Ashford University
San Francisco, CA

Some College (No Degree) from Criminal Justice

University Overview

Ultimate Medical Academy - Clearwater
Clearwater, FL

Associate of Science from Medical Claims Examination
06.2023

University Overview

Caldwell High School
Caldwell, KS

High School Diploma
05.1997

University Overview

Skills

  • Core Qualifications:
  • Medical Billing, Accounts Receivable, Collections, Co-Pay, Deductibles, Co-Insurance, EBOs, Revenue Cycle Management, Posting Payments, Government (Medicare & Medicaid), Third Party Payers, Electronic Health Records (EHR), Electronic Medical Records (EMR), Managed Care (HMO, PPO, POS), Workers Compensation Insurance Verification, Insurance Claim Processing, CMS 1500, CMS 1450 (UB-04), Front Office Operations, Medical Office Procedures, Scheduling, Medical Terminology, Anatomy & Physiology, HIPAA Compliance, Medical Coding (ICD-10, HCPCS, CPT)
  • Written and oral communication
  • Administrative support
  • Multitasking Abilities

Timeline

Library Assistant
Horton Public Library
08.2020 - Current
Gaming Inspector
Sac & Fox Gaming Commission
02.2020 - Current
Cage Supervisor
Sac & Fox Casino
01.2020 - 02.2021
Security Officer
Sac & Fox Casino
12.2018 - 01.2020
Corrections Officer
Richardson County Sheriff's Department
12.2016 - 12.2018
Ashford University
Some College (No Degree) from Criminal Justice
Ultimate Medical Academy - Clearwater
Associate of Science from Medical Claims Examination
Caldwell High School
High School Diploma

Certification

  • HIPAA Essentials for Healthcare Professionals Certificate 2023

serve as a volunteer at Early Headstart for 1+ years

serve as a volunteer at Early Headstart for 1+ years

Encouraging children to read and enjoy learning is essential to producing quality adults. We read, learn social skills through reading and activities. We have learned about service animals, excepting and including others, and art. This is my fun time in which I get to interact with children and encourage them to be well rounded people.

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Sondra Selle