Sondra Niccole Bazlamit

Created a clean and inviting environment for all senior visitors.
Coordinated meal orders according to senior reservations received.
Oversaw activities and lunch calendars, maintaining accurate schedules.
Developed engaging outings and art projects to enrich senior experiences.
Monitored compliance with KIPDA educational, advocacy, and recreation standards.
Partnered with financial aid and food pantry to support senior adults in accessing HCM ministries.

• Managed daily operations of cross dock, ensuring timely freight delivery to customers.
  Coordinated dock staff and drivers to optimize logistics and operational efficiency.
  Scheduled meetings with carriers to align on delivery schedules and expectations.
  Responded to customer service emails, addressing inquiries and concerns promptly.
  Maintained reports for regional awareness of delivery times and delays.
  Created and updated Excel documents to facilitate communication across departments.
  Conducted daily meetings to review logistics and address previous day's deliveries.
  Ordered supplies for office and dock staff, ensuring availability for operations.

• Maintained calendars for multiple executives, coordinating client meetings and travel logistics.
  Scheduled meetings with clients and arranged travel accommodations, including flights, hotels, and rental cars.
  Managed workflow in Salesforce to enhance operational efficiency.
  Answered client emails promptly to ensure effective communication.
  Maintained client fiduciary files both internally and on shared drives.
  Handled incoming calls to provide support and information to clients.
  Created meeting agendas for client retirement and 401(k) meetings.
  Attended client retirement and 401(k) meetings, documenting detailed minutes and gathering signatures via DocuSign.

• Opened service orders for customers using Tigerpaw software, ensuring swift processing of requests.
  Answered incoming calls to provide prompt customer support and assistance.
  Entered customer payments in Tigerpaw and hosted portal, maintaining accurate financial records.
  Drafted quotes for sales representatives based on engineers' notes, facilitating timely proposals.
  Prepared and emailed invoices to customers, ensuring clarity and prompt payment.
  Updated income sheets daily and input technicians' times to track labor costs accurately.
  Coordinated daily bank deposits and assisted with occupational tax compliance activities.
  Collaborated with department leads to ensure project completion and updated contracts for distribution.

• Opened and closed lobby, greeting customers professionally.
  Utilized AVIS/KAVIS for titling vehicles and watercraft on Kentucky titles.
  Renewed vehicle registrations and processed tax payments efficiently.
  Issued handicap placards after verifying necessary documentation.
  Facilitated marriage license issuance and answered incoming calls promptly.
  Assisted with seamless voting operations during primary and main elections.
  Made nightly deposits of taxes and collected funds accurately.
  Registered new Kentucky/Jefferson County voters while educating poll volunteers on equipment use.

• Oversaw unloading and merchandising of freight to meet presentation standards.
  Assisted customers in navigating online ordering systems and store inquiries.
  Served as backup for point of sale operations, ensuring efficient service continuity.
  Directed department team to maintain high levels of customer satisfaction.
  Regularly evaluated merchandising displays to align with company standards.
  Collaborated with team members to resolve customer issues effectively.
  Monitored stock levels to prevent shortages and maintain availability.
  Trained new employees on customer engagement techniques.

• Coordinated incoming call responses, ensuring prompt assistance.
  Facilitated application handling and interview scheduling.
  Created copies for reports to support administrative needs.
  Contributed to payroll tasks, enhancing accuracy in employee payments.