SONEILA DARDEN
Richlands,USA
Summary
Dynamic retail professional with extensive experience at Walmart and a proven track record in merchandising and customer service. Adept at building customer loyalty and resolving conflicts, I excel in fast-paced environments while effectively managing time and resources. Committed to enhancing product availability and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Overnight Stocker
Walmart
Richlands, USA
01.2025 - 07.2025
- Assisted customers in locating desired items throughout the store.
- Maintained an orderly appearance at all times throughout the store.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked shelves efficiently with merchandise to ensure product availability.
- Received and stocked merchandise in a timely manner.
Retail Sales Assistant
Bath & Body Works Inc.
Durham, USA
08.2022 - 12.2022
- Organized shelves, racks and bins to ensure product availability.
- Worked collaboratively with other team members to achieve departmental goals.
- Assisted customers with product selection and provided personalized recommendations.
- Followed safety protocols and company processes and procedures.
Service Agent
Enterprise Rent-A-Car
Durham, USA
06.2017 - 09.2020
- Engaged with customers to offer product and service solutions and education on terms and features.
- Cultivated relationships with company employees and clients to elevate service delivery.
- Solved issues proactively by reaching out to customers with problems and offering tips and solutions.
- Checked vehicles after returns and immediately completed necessary maintenance.
Administrative Assistant
NCCU Veterans Affairs Office
Durham, USA
04.2017 - 07.2018
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Assisted in processing veteran benefit applications and documentation.
- Provided customer service by addressing inquiries from veterans and families.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed scheduling and coordination of veteran services and appointments.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate of Arts - Criminal Justice
Coastal Carolina Community College
Jacksonville, NC05.2025
High School Diploma -
Southwest High School
Jacksonville, NC06.2015
Skills
- Merchandising and Display
- Customer service
- Conflict resolution
- Problem solving
- Stock rotation
- Time management abilities
- Retail Metrics and Goals
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
- Data entry
Affiliations
I've completed computer classes that enhanced my overall microsoft office skills which improved my efficiency.
I've completed a pharmacy technician program.
I've completed a pharmacy technician program.
Timeline
Overnight Stocker
Walmart
01.2025 - 07.2025
Retail Sales Assistant
Bath & Body Works Inc.
08.2022 - 12.2022
Service Agent
Enterprise Rent-A-Car
06.2017 - 09.2020
Administrative Assistant
NCCU Veterans Affairs Office
04.2017 - 07.2018
Associate of Arts - Criminal Justice
Coastal Carolina Community College
High School Diploma -
Southwest High School