Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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SONEILA DARDEN

Richlands,USA

Summary

Dynamic retail professional with extensive experience at Walmart and a proven track record in merchandising and customer service. Adept at building customer loyalty and resolving conflicts, I excel in fast-paced environments while effectively managing time and resources. Committed to enhancing product availability and delivering exceptional service.

Overview

8
8
years of professional experience

Work History

Overnight Stocker

Walmart
Richlands, USA
01.2025 - 07.2025
  • Assisted customers in locating desired items throughout the store.
  • Maintained an orderly appearance at all times throughout the store.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Stocked shelves efficiently with merchandise to ensure product availability.
  • Received and stocked merchandise in a timely manner.

Retail Sales Assistant

Bath & Body Works Inc.
Durham, USA
08.2022 - 12.2022
  • Organized shelves, racks and bins to ensure product availability.
  • Worked collaboratively with other team members to achieve departmental goals.
  • Assisted customers with product selection and provided personalized recommendations.
  • Followed safety protocols and company processes and procedures.

Service Agent

Enterprise Rent-A-Car
Durham, USA
06.2017 - 09.2020
  • Engaged with customers to offer product and service solutions and education on terms and features.
  • Cultivated relationships with company employees and clients to elevate service delivery.
  • Solved issues proactively by reaching out to customers with problems and offering tips and solutions.
  • Checked vehicles after returns and immediately completed necessary maintenance.

Administrative Assistant

NCCU Veterans Affairs Office
Durham, USA
04.2017 - 07.2018
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Assisted in processing veteran benefit applications and documentation.
  • Provided customer service by addressing inquiries from veterans and families.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Managed scheduling and coordination of veteran services and appointments.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

Associate of Arts - Criminal Justice

Coastal Carolina Community College
Jacksonville, NC
05.2025

High School Diploma -

Southwest High School
Jacksonville, NC
06.2015

Skills

  • Merchandising and Display
  • Customer service
  • Conflict resolution
  • Problem solving
  • Stock rotation
  • Time management abilities
  • Retail Metrics and Goals
  • Building Customer Loyalty
  • Strong Communication and Interpersonal Skills
  • Data entry

Affiliations

I've completed computer classes that enhanced my overall microsoft office skills which improved my efficiency.

I've completed a pharmacy technician program.

Timeline

Overnight Stocker

Walmart
01.2025 - 07.2025

Retail Sales Assistant

Bath & Body Works Inc.
08.2022 - 12.2022

Service Agent

Enterprise Rent-A-Car
06.2017 - 09.2020

Administrative Assistant

NCCU Veterans Affairs Office
04.2017 - 07.2018

Associate of Arts - Criminal Justice

Coastal Carolina Community College

High School Diploma -

Southwest High School
SONEILA DARDEN