Sonequa Fleming
Lithonia,GA
Summary
Organized medical biller boasts several-year career performing difficult multitasking and claims-processing tasks. Works quickly with insurance companies to resolve problematic disputes and handle patient inquiries. Brings can-do attitude to collaborating with medical professionals, insurance providers and clients to handle invoicing within high-traffic office environment. Logical Medical Biller proudly offers many years of experience reviewing accounts and maintaining patient records. Driven professional with background in medical terminology and coding. Recognized task prioritization expertise in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Medical Biller 1
Aveanna Healthcare
Atlanta , Ga.
07.2022 - Current
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
Customer Service Representative
Good 2 Go Insurance
Atlanta , Ga.
09.2003 - 12.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Rrcruiting Onboarding Specialist
Aveanna Healthcare
Atlanta , Ga.
09.2021 - 06.2022
- Developed and implemented onboarding plans for new hires.
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
- Created a system for tracking performance metrics during onboarding process.
Education
BBA - Business Administration
Strayer University
Lithonia, GA09-2023
Skills
- Account Reconciliation
- Claims review
- Commercial and Private Insurance
- Claims Processing
- Billing and Collection Procedures
- Teamwork and Collaboration
- Clerical Support
- Multitasking and Organization
- Records Management
- Account Management
- Submission of medical claims
- Medical Terminology
- Customer Service
- CMS-1500 Billing Forms
- Data Entry
- Regulatory Compliance
- Medicaid and Medicare Knowledge
- Claim review
- Critical Thinking
- Insurance Billing
- Insurance Verification
- Invoice Processing
- Billing codes
Accomplishments
- Licensed Claims Adjuster in Georgia
- Bachelors in Business Administration
- Member of TAU BETA GAMMA Christian Sorority
- Member of Leadership Team Local Church
Timeline
Medical Biller 1
Aveanna Healthcare
07.2022 - Current
Rrcruiting Onboarding Specialist
Aveanna Healthcare
09.2021 - 06.2022
Customer Service Representative
Good 2 Go Insurance
09.2003 - 12.2024
BBA - Business Administration
Strayer University