Soneya Harris
Salisbury,North Carolina
Summary
Experienced professional skilled in crisis intervention, client communication, and time management. Demonstrated success in improving client satisfaction and optimizing office processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HOUSEKEEPER
Accord Federal Services
Salisbury, North Carolina
10.2025 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Emptied trash receptacles throughout the property.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Observed proper use of chemicals when cleaning various surfaces.
OFFICE MANGER
LIBERTY TAX
Kannapolis, North Carolina
11.2023 - Current
- Streamlined office operations to ensure a professional environment for staff and clients.
- Coordinated tax preparation schedules, enhancing team productivity and client services.
- Trained new employees on office policies and software systems to improve onboarding processes.
- Resolved client inquiries promptly and efficiently, maintaining high satisfaction levels.
EMERGENCY FOSTER CARE
RASPY PROGRAM
Concord, NC
03.2016 - Current
- Coordinated educational activities and therapeutic sessions for children.
- Maintained accurate records of children's behaviors and development milestones.
- Provided foster care services to children in need of a safe and nurturing environment.
- Monitored the physical and mental health of children in the foster care system.
Certified Peer Support Specialist
TGH PHASE II INC.
Salisbury, NC
06.2021 - 03.2023
- Educated clients on coping strategies and community resources available for support.
- Provided crisis intervention assistance during high-stress situations for clients.
- Assisted clients in setting personal goals to enhance their recovery journey.
- Provided follow-up services after discharge from the program including phone calls or home visits if necessary.
Education
Diploma - undefined
JOHN MARSHALL HIGH SCHOOL
Richmond, VA06.2022
Certificate - NURSING CNA
LEES NURSING PROGRAM
Richmond08.2004
Skills
- Crisis intervention
- Time management
- Appointment scheduling
- Data entry and verification
- Client communication
- Active listening
- Medical coding and compliance
- Patient documentation
- Office management
Certification
- CNA
- MEDICATION TECHNICIAN
- NATIONAL CERTIFIED PEER SPECIALIST
Timeline
HOUSEKEEPER
Accord Federal Services
10.2025 - Current
OFFICE MANGER
LIBERTY TAX
11.2023 - Current
Certified Peer Support Specialist
TGH PHASE II INC.
06.2021 - 03.2023
EMERGENCY FOSTER CARE
RASPY PROGRAM
03.2016 - Current
Diploma - undefined
JOHN MARSHALL HIGH SCHOOL
Certificate - NURSING CNA
LEES NURSING PROGRAM