Song Lee
Madison,WI
Summary
Application Analyst with extensive experience at SSM Health, specializing in application standardization and RFID technology implementation. Proficient in SQL and data analysis, driving collaboration and operational improvements. Delivered impactful solutions that enhance efficiency and strengthen client relationships. Committed to leveraging technology for transformative outcomes.
Overview
14
14
years of professional experience
Work History
Application Analyst
SSM Health – St. Mary’s Hospital Madison
Madison, USA
08.2019 - Current
- Collaborated with other ministries to enhance application standardization in OneIHT Initiative.
- Acted as liaison to convey business operations needs to application vendors and SSM technical teams.
- Utilized RFID technology to deploy systems for HUGS infant protection and environmental monitoring across organization.
Data Reporting QA Analyst 2
Forward Service Corporation
Madison, USA
10.2015 - 08.2019
- Created reports and dashboards using MS PowerPivot, MS Access, and MS Power BI.
- Developed software system for efficient data collection, storage, and analysis.
- Presented analytical reports to Directors while identifying areas for improvement in data.
Sales Business Technology – Senior Agent Support Specialist
American Family Insurance / Spherion
Madison, USA
05.2011 - 09.2015
- Documented business workflow processes to enhance operational efficiency.
- Strengthened client relationships through effective communication and support.
- Analyzed quantitative and qualitative data to inform decision-making.
- Led teams in incident reporting and resolution for improved outcomes.
- Supported customer applications, mainframe, and information systems for field personnel.
- Troubleshot mobile applications and devices, including iOS and Android systems.
- Provided expertise in quoting and rating systems for Personal Lines and Life insurance.
Education
BSIT - Web Development Specialization
Colorado Technical University
Colorado Spring, CO02.2019
Skills
- Insurance practice
- SQL
- JAVA
- VBA
- Visual Basic
- CRM
- MS Excel Power Pivot
- Tableau
- Power BI
- Microsoft Office Suit
- Data analysis
- Technical troubleshooting
- Team collaboration
- RFID technology
- Critical thinking
- Application analysis
- Technical documentation
- System administration
- IT support
- Reporting tools
References
Available upon request
Timeline
Application Analyst
SSM Health – St. Mary’s Hospital Madison
08.2019 - Current
Data Reporting QA Analyst 2
Forward Service Corporation
10.2015 - 08.2019
Sales Business Technology – Senior Agent Support Specialist
American Family Insurance / Spherion
05.2011 - 09.2015
BSIT - Web Development Specialization
Colorado Technical University
Similar Profiles
Jessica HughesJessica Hughes
Registered (Travel) Nurse on SICU/MICU at SSM HEALTH ST. MARY’S HOSPITALRegistered (Travel) Nurse on SICU/MICU at SSM HEALTH ST. MARY’S HOSPITAL
Marlon FloresMarlon Flores
Co-Chief Resident at SSM Health St Mary’s HospitalCo-Chief Resident at SSM Health St Mary’s Hospital
Dylan HenricksonDylan Henrickson
Inpatient Pharmacy Technician at SSM Health, St Mary’s HospitalInpatient Pharmacy Technician at SSM Health, St Mary’s Hospital
Jim DalyJim Daly
Warehouse Manager at Standard Electric Supply CoWarehouse Manager at Standard Electric Supply Co
Unish TamangUnish Tamang
Garments Hanging/Sorting at CINTAS, CORPORATION NO 2Garments Hanging/Sorting at CINTAS, CORPORATION NO 2