Song Lee
Neosho,Missouri
Summary
With proven expertise at Freeman Health System Hospital, excelling in patient care and specimen collection. Recognized for enhancing patient satisfaction through effective communication and quality control. Also skilled in HIPAA compliance and data entry, fostering a safe environment while ensuring precise diagnostic testing and efficient and effective operations. These knowledge and skills go hand in hand with the Information Technology team, which deals with the ability to identify problems, analyze answers, brainstorm, and implement the best solution for an effective working environment on a daily basis.
Overview
2026
2026
years of professional experience
Work History
Phlebotomist/Freeman HealthScreen Team
Freeman Health System
Medical Laboratory Technician
Mercy Hospital Joplin
Medical Assistant
Freeman Health System
09.2014 - Current
- Sanitized, restocked, and organized outpatient draw station and medical equipment.
- Organizing and filing patient lab requisitions to medical records for storage.
- Built strong relationships with patients through effective communication skills that foster trust in the hospital commitment to quality care.
- Maintained a safe and clean draw station within the hospital or clinic environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly answering to patient's questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing ER department's specimens and test results.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Education
Diploma - Bussiness Administrative Communications / Medical Assistant
Globe University
Woodbury, MN05.2010
Skills
- Patient Care
- Sample and specimen collection
- HIPAA compliance
- Patient confidentiality
- Data entry
- Quality control
- Recording data
- Adaptable approach
- Medical office administration
- Quality assurance
- Diagnostic testing
- Health and safety
- Technical troubleshooting
- Emergency response training
- Regulatory compliance
- Medical records handling
- Customer service
- Organizational skills
- Excellent communication
- Problem-solving
- Decision-making
- Certified in CPR/AED
- Data confidentiality
- Interpersonal communication
- Active listening
- Goal minded
- Staff collaboration
- Workload management
- Analytical thinking
- Written communication
Accomplishments
Instructor BLS/ CPR certification
Timeline
Medical Assistant
Freeman Health System
09.2014 - Current
Phlebotomist/Freeman HealthScreen Team
Freeman Health System
Medical Laboratory Technician
Mercy Hospital Joplin
Diploma - Bussiness Administrative Communications / Medical Assistant
Globe University
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