Song Tran
San Diego,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Host
Bonchon
08.2018 - 07.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Logistics and Customer Service Specialist
Instacart
07.2021 - 05.2023
- Safely loaded, transported, and delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
Host
Rakiraki Ramen & Tsukemen
08.2019 - 06.2021
- Greets customers, answered questions, and recommended menu items based on customer preferences
- Performed teamwork with co-workers to manage the restaurant in an orderly fashion
- Communicated with kitchen staff to stay up-to-date on supply availability
- Promptly addressed customer service issues
Education
Associate of Science - General Business
San Diego Mesa College
San Diego, CABachelor of Business Administration - General Business
San Diego State University
San Diego, CASkills
- Microsoft Office, Word, Excel, and Outlook
- POS Transactions
- Administration and Reporting
- Customer Service
- Communication
- Leadership
Timeline
Logistics and Customer Service Specialist
Instacart
07.2021 - 05.2023
Host
Rakiraki Ramen & Tsukemen
08.2019 - 06.2021
Host
Bonchon
08.2018 - 07.2019
Associate of Science - General Business
San Diego Mesa College
Bachelor of Business Administration - General Business
San Diego State University
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