Diana Martinez
Miami,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Assistant
Nanmckay
03.2019 - 02.2022
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service supervisor and coworker.
- Work with coworkers / supervisor teams to develop solutions and accomplish shared objectives.
- Provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Prioritize high volume of customer outbound / inbound phone call appointment for annual re-certification customer needs.
- Assisted heavily walk in customer with bilingual information and professionalism.
- Promptly responded to inquiries and requests from prospective customers
Finance Advance Clerk
Alfa One Staffing
12.2012 - 10.2018
- Documented financial data, files and records for contracted vendors.
- Maintained organized .
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Examined financial statements and records to collect important details and verify calculations.
- Prepare notice of intent to lien letters and standardized lien package .
- Processing Lining Properties as final result result in collection efforts process.
Education
Supervisory/Manager
Metropolitan Dade County
Miami FL07.1986
Some College (No Degree) - Supervising The Marginal Employee
F.I.U Institute of Government
Miami, FLManagement By Objective
F.I.U Institute of Government
Miami, FL01.1986
High School Diploma -
Memorial High School
West New York, NJ05.1974
Licenses & Certifications
12.2016
Skills
- Call Center Operations
- Inbound and Outbound Calling
- Microsoft Office, Word, Excel, Outlook
- Clerical Support
- Providing bilingual (English and Spanish )customer service in person, by phone and email
- Interpretation and Translation Services
- Administrative and Office Support
- Guest Satisfaction
- Calm and Professional Under Pressure
Smooth Jazz Music, Relax and enjoy life
Smooth Jazz the vocalist , they place tremendous emphasis on lending a unique quality, a remarkable degree of soulfulness to the piece that relaxes me and makes me enjoy life.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Assistant
Nanmckay
03.2019 - 02.2022
Finance Advance Clerk
Alfa One Staffing
12.2012 - 10.2018
Supervisory/Manager
Metropolitan Dade County
Some College (No Degree) - Supervising The Marginal Employee
F.I.U Institute of Government
Management By Objective
F.I.U Institute of Government
High School Diploma -
Memorial High School
Licenses & Certifications
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