Bridget Malone

Worked in a high volume face paced Inbound call center dealing with 21 states, for sales and customer service for consumer and business customers.

Sold high-speed Internet, cell phones, television, and landline phone services.

Assisted customers with new and existing services billing questions, repair, technical support,

Used multiple company based applications. As well being proficient in all Microsoft Word, office, excel and teams, Adobe and Photoshop.

lead position Handing escalations, takeovers, and customer advocacy.in all accepts of customer service.

Responsible for running daily reports for sales, monthly goals, and customer satisfaction surveys.

handled inbound and outbound freight.

Created PO’s for all shipping

Created bills of lading

Entered inventory into systems, created barcodes and SKUs for retail sales

Worked in order fulfillment, individual and bulk.

Also responsible for maintaining an updating levels of stock and backstock.

Handle inventory audits monthly and annual.

Had direct reports of 15-20 in returns and processing of merchandise.