Summary
Overview
Work History
Education
Skills
Timeline
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Songtao Zhao

Queens,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

General Manager

Chi Restaurant & Bar Inc
02.2023 - 10.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained new employees on proper protocols and customer service standards.

Restaurant Manager

Szechuan Mountain House Dashan Restaurant Group
06.2022 - 01.2023

Restaurant Manager

S&F Szechuan Inc, DaShan Restaurant Group
05.2021 - 06.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Team Leader

Belong Cafe
10.2018 - 02.2020

Education

No Degree - Accounting

Queens College of The City University of New York
Flushing, NY

Skills

  • Menu Planning
  • Market Growth
  • Risk Management
  • Food Preparation and Safety
  • Economic Analysis
  • Project Planning
  • Staff Development

Timeline

General Manager

Chi Restaurant & Bar Inc
02.2023 - 10.2023

Restaurant Manager

Szechuan Mountain House Dashan Restaurant Group
06.2022 - 01.2023

Restaurant Manager

S&F Szechuan Inc, DaShan Restaurant Group
05.2021 - 06.2022

Team Leader

Belong Cafe
10.2018 - 02.2020

No Degree - Accounting

Queens College of The City University of New York

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