Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Songul Reed

Minneapolis,MN

Summary


  • Experienced professional with a proven track record of successfully managing improvement projects, implementation programs, and streamlining business operations.
  • Skilled in portfolio management, excelling at personnel management and coaching to effectively lead teams towards achieving project results aligned with organizational strategy.
  • Expertise in risk identification and issue development, committed to driving continuous improvement within organizations.
  • Selected as one of the best leaders of the University of Minnesota.

Overview

27
27
years of professional experience
1
1
Certification

Work History

PMO and Continuous Improvement Lead

University of Minnesota
03.2019 - Current
  • Accountable and responsible of creating the strategic vision and improvement Initiatives for the University Services Project Management Office
  • Introduced the project management methodologies and implemented the governance model for University Services portfolio of projects
  • Identified the initiatives, championed the change and led the initiatives to deal with the transition and transformation of an organization's goals, processes and technologies
  • Developed University Services strategic plan (roadmap), aligning business units' objectives to the organization's highest level goals
  • Managed and coached Project Management Office resources to ensure successful delivery of all University Services projects
  • Increased project reporting transparency, and improved business partners' engagement

Program Manager, PMO

Ecolab, Inc
03.2005 - 01.2019
  • Directed SAP organizational readiness and process alignments program to prepare Ecolab's Global Business Services teams with a focus on maintaining and improving the service levels for the SAP NA rollout
  • Developed Global Project Improvement and Management Governance Model to standardize the methodologies and fuel the continuous improvement mindset in Ecolab's Global Business Services
  • Led a project team of 26 Subject Matter Experts to consolidate the call centers into a regional call center in EU, resulted in savings of over $1M annually across EU regions
  • Managed Order to Cash transition project to centralize the billing, account receivable and credit functions under the NA Global Business Services with savings over $300K annually
  • Led the roll out of the Business Process Management Infrastructure, enabling the launch of organization's process standardization and lean initiatives; realizing over $1.1M in cost savings
  • Directed consolidation and change management efforts that redesigned the processes, procedures in the realignment of employee jobs to develop a more efficient and effective functional teams
  • Led team of managers, supervisors and diverse work streams through successful acquisition of the Swisher Company
  • Mentored and Coached Black Belts and Project Managers
  • Delivered Project Management Methodology Classes
  • Developed Organizational Strategy to align functional team objectives with performance measures and KPIs for Ecolab's Shared Financial Services Organization
  • Led the development of Corporate Strategy Map and Balanced Scorecard for Ecolab's Shared Financial Services Organization
  • Managed and coached process improvement initiatives, enabling them to deliver successful implementation of projects, surpassing organization's goal of $3.2M in cost savings
  • Led process, system and people consolidation projects through the entire project lifecycle including development of system and business requirements, request for change proposals, risk analysis with risk mitigation plans, and buy-in from all divisional leadership
  • Designed and delivered Lean Six Sigma and Project Management Training
  • Consulted and provided statistical analysis, coaching and training to all levels of staff

Lead Business Analyst, PMO

Carlson Companies
03.1998 - 01.2005
  • Analyzed, designed and established service level dashboards for IT Shared Services Functions
  • Completed numerous Six Sigma improvement projects that resulted in significant financial savings
  • Led various new process introduction activities that were used to train technology employees
  • Mentored business and system analysts through Six Sigma improvement methodology to meet project objectives
  • Developed process management infrastructure by identifying and implementing KPIs, and service levels goals throughout the IT Shared Services
  • Implemented statistical process controls to monitor the process performance throughout the IT Shared Services
  • Managed functional teams to map the current processes and identified over 40 process improvement opportunities
  • Designed and developed new process and procedural templates and trained functional teams on the use of the templates
  • Identified and completed quick hit process improvement opportunities resulting in $500K cost savings
  • Reviewed, analyzed and documented business and technical requirements to automate incoming customer request processes
  • Performed data analysis on the key service level agreement reports and made recommendations to IT Shared Services Management
  • Mentored MBA interns through their IT projects

Education

Master of Science - Business And Computer Science

Minnesota State University, Mankato
Mankato, MN

Skills

  • Continuous Learning Mindset
  • Data-driven Decision-making
  • Project and Portfolio Management
  • Strategy Planning and Management
  • Project Governance
  • Six Sigma Methodology
  • Agile and Scrum
  • Organizational Performance and Service Level Management
  • Value Stream Mapping
  • Creative Thinking Abilities
  • Change Management Techniques

Certification

Black Belt Certification

Green Belt Certification

Strategy and Process Management Expertise



Additional Information

Recipient of Ecolab Enterprise Excellence Award

Recipient of Ecolab CEO Best Project Award

Recipient of Carlson Companies CEO Best Project Award


References available upon request

Timeline

PMO and Continuous Improvement Lead

University of Minnesota
03.2019 - Current

Program Manager, PMO

Ecolab, Inc
03.2005 - 01.2019

Lead Business Analyst, PMO

Carlson Companies
03.1998 - 01.2005

Master of Science - Business And Computer Science

Minnesota State University, Mankato

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Songul Reed