Songul Reed
Minneapolis,MN
Summary
Results-driven Project and Process Manager with extensive experience in leading enterprise and improvement projects. Excels in portfolio management and team leadership, consistently aligning project outcomes with strategic organizational goals. Renowned for a collaborative approach and a steadfast commitment to driving continuous improvement and operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Manager - Business Analysis Manager
University of Minnesota
Twin Cities, MN
03.2019 - 11.2025
- Created strategic vision and improvement initiatives for the University Services, aligning projects with organizational goals and enhancing overall performance
- Developed strategic roadmap for University Services, aligning business unit objectives with enterprise goals to prioritize initiatives and maximize impact
- Led enterprise finance transformation project, identifying process improvements that streamlined operations and improved service delivery
- Championed change initiatives, transforming processes, technology, and organizational objectives to enhance operational performance
- Introduced project management methodologies and implemented a governance model, standardizing portfolio oversight and improving project delivery consistency
- Optimized and coached PMO resources, ensuring successful delivery of all projects while building team capabilities and sustaining high-quality execution standards
- Oversaw HR automation project to streamline hire-to-retire processes.
Program Manager - Black Belt
Ecolab, Inc
Saint Paul, Minnesota
04.2006 - 03.2019
- Realized $1M+ annual saving by streamlining across regions while leading a 26-SME team to consolidate EU call centers
- Secured $1.1M+ in cost savings by rolling out Business Process Management Infrastructure, enabling process standardization and lean initiatives
- Delivered $3.2M+ in organizational cost savings targets through process improvements
- Achieved $300,000 in annual cost savings while managing Order-to-Cash transition project, centralizing billing, accounts receivable, and credit functions
- Directed SAP organizational readiness and process alignment program for NA rollout, improving service levels across Global Business Services teams
- Developed global project improvement and governance model, standardizing methodologies and fostering a continuous improvement mindset across the enterprise
- Directed consolidation and change management efforts, redesigning processes and job roles to enhance team efficiency and effectiveness
- Led managers, supervisors, and cross-functional teams through the Swisher Company acquisition, ensuring seamless integration and operational continuity
- Mentored and coached Black Belts and Project Managers, building capabilities in Lean Six Sigma, project management, and process improvement practices
- Delivered Project Management Methodology training classes, increasing adoption of best practices
- Developed organizational strategy and KPIs, aligning functional team objectives with performance measures for Ecolab's Shared Financial Services organization
- Created Corporate Strategy Map and Balanced Scorecard, guiding enterprise performance and aligning initiatives with strategic goals
- Orchestrated full project lifecycle for process, system, and people consolidation projects, managing requirements, changing proposals, risk analysis, and securing leadership buy-in
- Designed and delivered Lean Six Sigma and Project Management training, improving staff capabilities and project execution effectiveness
- Provided statistical analysis, coaching, and training to all staff levels, enhancing operational efficiency and ensuring enterprise-wide process improvement practice and improving project execution across teams
Process Consultant
UnitedHealthcare
Hopkins, Minnesota
03.2005 - 04.2006
- Redesigned and digitized customer inquiry process, streamlining handling and enhancing response times for customers
- Led strategic portfolio planning project to align clinical growth plans with real estate decisions through market analysis and site feasibility assessments
Education
Master of Science - Computer Science and Business
Minnesota State University, Mankato
Mankato, MN12.1998
Skills
- Project coordination
- Workflow improvement
- Organizational change management
- Process improvement using Lean Six Sigma
- Project management governance
- Organizational strategy development
- Strategic portfolio oversight
- Waterfall
- PMP
- Project planning
- Project management
- Project scheduling
- Project tracking
- Effective team participation
- Schedule management
- Work flow planning
- Scope management
- Cross-departmental coordination
Certification
Six Sigma Black Belt
Six Sigma Green Belt
Project Management
Process Management
Timeline
Project Manager - Business Analysis Manager
University of Minnesota
03.2019 - 11.2025
Program Manager - Black Belt
Ecolab, Inc
04.2006 - 03.2019
Process Consultant
UnitedHealthcare
03.2005 - 04.2006
Master of Science - Computer Science and Business
Minnesota State University, Mankato
Awards & Honors
Ecolab Enterprise Excellence Award, Carlson Companies CEO Award