Summary
Overview
Work History
Education
Websites
Timeline
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Sonimol Prasanna Kumary

Charlotte,NC

Summary

Compassionate lead developer dedicated to customer-centric problem-solving. I meticulously identified and translated consumer needs into user-friendly solutions, elevating the overall consumer experience. Beyond the impressive performance metrics achieved, this approach has cultivated a workplace culture with people in mentorship, that harmonizes technical brilliance with the human touch. This intersection of technology and customer-centricity has been the driving force behind my successful contributions and leadership in the industry. I have experience handling large-scale products in multiple domains like Logistics, Fintech, Healthcare, Retail, and Insurance. At Veho, I leverage my skills in React, React Native, Node.js, TypeScript, GraphQL, AWS, CircleCI, Figma to build scalable and user-friendly solutions for last-mile delivery. I thrive in a fast-paced and dynamic environment, where I collaborate with cross-functional teams and wear multiple hats.

Overview

20
20
years of professional experience

Work History

Technical Consultant

Amazon Contrator (Futuralis)
06.2024 - Current
  • Member of AWS Proserv team I get to partner with Amazon engineers to deliver tools that help improve AWS customer experience and ways to improve the feedback cycle. This offering uses tools built with React, Typescript and AWS technologies to collect and replay customer feedback. This delivers a set of activities, best practices, and documentation reflecting AWS experience supporting hundreds of customers in their journey to adopt AWS cloud. Projects involve migration of legacy contact center infrastructure and the forms used to modern technologies and responsive UIs
  • Assessed business requirements to create focused solutions.
  • Improved systems with addition of new features and infrastructure.
  • Gained strong leadership skills by managing projects from start to finish.
  • Communicated and explained business requirements to team members to understand and implement functional demands.

Senior Software Engineer

Veho (shipveho.com)
06.2022 - 03.2024
  • Key Achievements:
    Package Tracking Web Application    : React, TypeScript, Node.js, Apollo GraphQL, SQL
    Led the development of a web application from inception to completion, employing React for a modern and responsive user interface. Monitored API performance using New Relic for api errors and optimized as needed
  • Experience with desigining and developing RESTful API and services using Node.js/TypeScript/AWS Lamda, integrated with a DynamoDB database helping in improving API response time. Utilized Postman to test and debug API calls.
  • Developed and maintained API documentation and specifications for the microservices, resulting in a 20% increase in developer productivity and a 10% reduction in API errors.
  • Message Sentiment Analysis and Chatbot: React, TypeScript, Node.js, Apollo GraphQL, AWS, Dynamo DB, Amazon Lex, Amazon Comprehend
    Established a new service, starting from the ground up, to assess consumer message sentiments and chatbot. Chatbot intergration to the customer support enhanced the experience for customers. Leveraged Amazon Comprehend and Amazon Lex to analyze and evaluate the sentiments effectively. This helped reduce the contacts by 20% and Support teams QA manual efforts for support agents by 80%
  • Mobile App Feature Enhancements: React Native, Apollo GraphQL, AWS
    Added new features in Consumer mobile app to collect the Customer ratings for the app. Updated the review process to collect feedback by adding a new feedback loop and enhancing the Backend for Frontend.
  • Enhanced the order update flow in Consumer mobile app with new theme and design improving the customer adoption of the mobile app.
  • Notably contributed to elevating the app rating from 2 to an impressive 4.5 stars.
  • Added new features to Driver Mobile Apps to help drivers reach out to service agents in time of needs.
  • Reduced the support team contacts through driver mobile app by letting only drivers with active delivery communicate with agents.
  • Tested mobile apps using fiddler and XCode . Deployed the features using code push and app center deployments intergrated with CICD process utilizing Circle CI.
  • Collaborative Test driven Software Development in Programming: Jest, Cypress
  • Actively collaborated with fellow developers to maintain code consistency and ensure adherence to industry best practices through code reviews before the code was merged into Git branch.
    I drive test-driven development within the team using unit test/UI test frameworks, including Jest. Fostered a cohesive development environment to enhance overall project quality.

Senior Software Engineer (L6)

Better.com
07.2021 - 06.2022
  • Guided a five-member team in my role as a Tech Lead, directing the development of advanced UI features within the pre-application flow for purchase, refinance, cash out, and debt consolidation. Design and develop API's using Node.js, Express, and other web frameworks.
  • Employed React, Typescript, Node.js, HTML5, and CSS3 technologies to instigate innovation and elevate the user interface to a standard of excellence.
  • Implemented and spearheaded test-driven development (TDD) practices within the organization, utilizing Cypress as the primary testing framework. Developed a systematic and organized approach to TDD, ensuring that Cypress-based tests were strategically crafted before the corresponding code implementation. This structured methodology not only bolstered the robustness of the codebase but also streamlined the development workflow, promoting a collaborative and iterative testing process for enhanced software quality.
  • Steered the engineering team in a pivotal core migration initiative, systematically eliminating legacy code to enhance system performance from seconds to milliseconds. This project not only achieved significant performance improvements but also established a more scalable and reusable framework code. The outcome was a reduction in development time for new features, lowered operating costs, and an overall enhancement of system functionality.

Staff Software Engineer

Premier Inc.
11.2014 - 07.2021
  • Developed and maintained a healthcare web portal by leveraging technologies such as React, Nodejs, HTML, CSS, XML, Java
  • The primary objective was to analyze data, facilitating streamlined and automated identification of opportunities for care optimization, ultimately leading to significant cost savings
  • Utilized the Bamboo and Jenkins to enhance the CICD process
  • Assumed a mentorship and leadership role for a team of five web developers specializing in full stack development
  • Oversaw the development of user provisioning and onboarding tools, contributing to the team's proficiency and ensuring the continual improvement of the overall web portal functionality.

Technical Lead

Cognizant Technology Solutions, CTS
09.2004 - 11.2014
  • Improved systems with addition of new features and infrastructure.
  • Provided educational expertise and mentoring to junior team members.
  • Tested and deployed scalable and highly available software products.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Created proofs of concept for innovative new solutions.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Estimated work hours and tracked progress using Scrum methodology.
  • Coordinated deployments of new software, feature updates and fixes.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.

Education

Bachelor of Technology in Information Technology -

University College of Engineering
07.2004

Websites

Timeline

Technical Consultant

Amazon Contrator (Futuralis)
06.2024 - Current

Senior Software Engineer

Veho (shipveho.com)
06.2022 - 03.2024

Senior Software Engineer (L6)

Better.com
07.2021 - 06.2022

Staff Software Engineer

Premier Inc.
11.2014 - 07.2021

Technical Lead

Cognizant Technology Solutions, CTS
09.2004 - 11.2014

Bachelor of Technology in Information Technology -

University College of Engineering

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Sonimol Prasanna Kumary