Sonia Aguilar
Sacramento
Summary
Dependable leader with a track record of enhancing team performance and operational efficiency. Experienced in managing teams, coordinating activities, and ensuring regulatory compliance. Proven ability to resolve issues effectively and foster a collaborative work environment. Strong communicator with a focus on achieving business objectives and driving success.
Overview
12
12
years of professional experience
Work History
Person in Charge
Smart and Final
Sacramento
12.2015 - Current
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
- Maintained optimal employee coverage for business needs with well-prepared team schedules.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Updated office files daily and kept records organized.
Customer Service Representative
Martin's Auto Body
Sacramento
01.2014 - 11.2015
- Managed customer calls in fast-paced call center environment with efficiency and effectiveness.
- Delivered prompt, knowledgeable service for routine inquiries and service complaints.
- Processed payments and required documents for DMV transactions.
- Addressed customer inquiries, billing questions, complaints, and service requests comprehensively.
Education
High school Diploma -
05.2013
Skills
- Business management
- Time management
- Critical thinking
- Data entry
- Customer service excellence
- Delegation skills
- Employee training and development
- Strategic planning
- Multitasking abilities
- Relationship building
- Policy adherence
- Task prioritization
- Scheduling expertise
- Problem resolution techniques
- Professional demeanor
- Product development
- Payment processing
- Staff training
- Shipping and logistics
Timeline
Person in Charge
Smart and Final
12.2015 - Current
Customer Service Representative
Martin's Auto Body
01.2014 - 11.2015
High school Diploma -
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