Sonia Aguirre
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispute Analyst / Certified Medical Assistant
MET Healthcare Solutions
Houston
01.2025 - Current
- Assisted in developing best practices for handling disputes efficiently and effectively.
- Responded to customer inquiries regarding billing issues or other concerns.
- Ensured compliance with applicable laws, regulations, policies and procedures when resolving disputes.
- Provided customer service support via phone, email, and online chat.
- Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
- Determined extent of liability by reviewing evidence, laws and administrative or judicial precedents.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Assistant Case Coordinator/ Certified Medical Assistant
MET Healthcare Solutions
Houston
03.2024 - 12.2024
- Assisted clients in navigating complex legal systems by providing resources and referrals.
- Attended workshops and seminars related to case management techniques and practices.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered phones promptly and directed calls appropriately.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Ordered office supplies as needed to maintain inventory levels.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed various tests on patients such as range of motion testing or muscle strength testing prior to treatment sessions.
- Administered tests to evaluate motor function skills such as strength testing or range of motion measurements.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Shift Manager
Walgreens
1770 W TC Jester Houston Heights
07.2023 - 08.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Pharmacy Technician Trainee
Walgreens
1770 W TC Jester Blvd Houston Heights
03.2023 - 08.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Organized drugs by expiration date to ensure freshness.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
Certified Medical Assistant Extern
Louetta Foot and ankle
Spring
04.2023 - 06.2023
- Documented patient care services in the electronic health record.
- Ensured exam rooms were properly stocked with supplies and equipment necessary for patient care.
- Maintained cleanliness of all clinical areas according to hospital policy.
- Prepared laboratory specimens for analysis and maintained records of test results.
- Assisted with scheduling appointments, tests and follow-up visits via phone or computer system.
- Answered phones promptly while maintaining a professional demeanor when interacting with patients over the phone.
- Followed HIPAA guidelines when handling confidential patient information.
- Greeted visitors warmly upon arrival in the clinic or hospital setting.
- Verified insurance coverage prior to providing services to ensure timely payment from carriers.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Lead Beauty Advisor
Walgreens
1770 W TC Jester Blvd Houston Heights
09.2022 - 03.2023
- Provided customers with advice on the selection of makeup, skin care, hair care and fragrances.
- Managed stock levels of cosmetics, skincare and fragrance products ensuring shelves were well-stocked at all times.
- Maintained detailed records of sales transactions using computerized systems.
- Assisted with inventory management processes including receiving shipments, stocking shelves, tracking inventory levels and ordering new supplies as needed.
- Resolved customer complaints promptly and efficiently in a professional manner.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Organized promotional events such as makeup demonstrations and free makeovers.
Cashier
Walgreens
12097 Veterans Memorial Houston
04.2022 - 07.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Brand Sales Representative
Hollister.Co
200 Willowbrook Mall Houston
09.2020 - 01.2022
- Developed and implemented strategic sales plans to promote brand awareness and increase market share.
- Maintained frequent communication with customers to ensure satisfaction and build customer loyalty.
- Created promotional materials such as brochures, flyers, posters, catalogs., to effectively communicate product offerings.
- Managed customer inquiries regarding product specifications and features or pricing information in a timely manner.
- Identified target audiences through market research and segmentation techniques.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Exchanged merchandise for customers and accepted returns.
Education
Registered Medical Assistant
The College of Health Care Professions
Houston, TX05-2023
High School Diploma -
Carver High School For Applied Tech/Engineering/Arts
Houston, TX05-2022
Skills
- Customer Service Management
- Strong Verbal and Written Communication
- Decision-Making
- Cash Handling
- Energetic and Enthusiastic
- Inventory Control
- Patient-Focused Care
- HIPAA Compliance
- Medical Billing
- Medication Dispensing
- Healthcare Regulations
- Flexible Schedule
- Medical Terminology
- Patient Scheduling
- Phlebotomy
- CPR
- Electrocardiography (EKG)
- Vital Sign And Injections
- Dispute resolution
- Settlement documentation
- Customer service
- Data organization
- Effective communication
- Problem solving
- Time management
- Language translation
- Medical terminology
- Documentation management
- Microsoft office
- Data entry accuracy
Certification
- Pharmacy Technician Trainee
- Registered Medical Assistant (NAHP Medical Assistant Certification exam: completed ) (180 hr. Externship; completed)
- AHA BLS- Certified
- Nail technician certification
Education and Training
true
References
- Clinical case coordinator Department lead
Jasmine Home
+1 (281) 512-0599
- Store manager Walgreens (1770 W TC Jester Houston Heights, 77008
Didier Jean-Marie
516-262-1738
Languages
English and Spanish
Timeline
Dispute Analyst / Certified Medical Assistant
MET Healthcare Solutions
01.2025 - Current
Assistant Case Coordinator/ Certified Medical Assistant
MET Healthcare Solutions
03.2024 - 12.2024
Shift Manager
Walgreens
07.2023 - 08.2024
Certified Medical Assistant Extern
Louetta Foot and ankle
04.2023 - 06.2023
Pharmacy Technician Trainee
Walgreens
03.2023 - 08.2023
Lead Beauty Advisor
Walgreens
09.2022 - 03.2023
Cashier
Walgreens
04.2022 - 07.2022
Brand Sales Representative
Hollister.Co
09.2020 - 01.2022
Registered Medical Assistant
The College of Health Care Professions
High School Diploma -
Carver High School For Applied Tech/Engineering/Arts