Sonia Atondo
350 W 13 Th Place Apart 204,Arizona
Summary
Dedicated Housekeeping Room Attendant with experience at Hilton, recognized for enhancing guest satisfaction through meticulous attention to detail and exceptional customer service. Proficient in deep cleaning protocols and maintaining hygiene standards, I effectively managed cleaning supplies and trained new staff, contributing to a seamless and efficient operation.
Overview
2019
2019
years of professional experience
Work History
EVS Floor Technician
Banner Hospiral
Cleaning Offices
Barnes Hospital
- Assisted with patient admissions, ensuring accurate data entry and compliance with hospital protocols.
- Supported nursing staff in daily operations, contributing to efficient patient care delivery.
- Maintained inventory of medical supplies, coordinating with vendors for timely restocking.
Cleaning Houses
Delia’s Cleaning
Mesa, AZ
02.2016 - 09.2018
Housekeeping Room Attendant
Marriot Hotel
Mesa, AZ
05.2001 - 06.2009
Housekeeping Room Attendant
Hilton
Mesa Arizona
01.1995 - 04.1998
- Cleaned and sanitized guest rooms to ensure high standards of hygiene and comfort.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Coordinated with team members to prioritize room assignments for efficient workflow.
- Reported maintenance issues promptly to enhance guest satisfaction and safety.
- Assisted in training new staff on cleaning protocols and equipment usage.
- Implemented time management strategies to optimize room turnaround efficiency.
- Maintained awareness of hotel policies to deliver exceptional customer service experience.
- Conducted inspections of completed rooms to uphold quality assurance standards.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
GED -
Santan Valley
Chandler AriSkills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Sweeping and mopping
- Deep cleaning protocols
- Vacuuming
- Floor vacuuming
- Floor cleaning, polishing, and waxing
- Residential cleaning
- Attention to detail
Timeline
Cleaning Houses
Delia’s Cleaning
02.2016 - 09.2018
Housekeeping Room Attendant
Marriot Hotel
05.2001 - 06.2009
Housekeeping Room Attendant
Hilton
01.1995 - 04.1998
EVS Floor Technician
Banner Hospiral
Cleaning Offices
Barnes Hospital
GED -
Santan Valley