SONIA BAUTISTA
Lodi,CA
Summary
To seek and maintain a remote full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Willing to relocate within California
Overview
16
16
years of professional experience
Work History
Admin - Customer Service Representative
Balance Staffing
08.2020 - Current
- Offered advice and assistance to potential Candidate's, paying attention to special needs or wants.
- Prepared new hire documents, Initiated candidate's drug screening and background checks.
- Scheduled interviews for candidate's with potential companies.
- Participated on Companies Zoom calls to get candidate's applications processed and approved.
- Answered average of 75+ calls, emails and Text messages per day, addressing customer inquiries, solving problems and providing the candidate with the right information about their hire process.
- Assisted most Recruiters with scheduling and maintaining them with their Prospect Candidate hire process.
- Answered constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customer
Medical Biller and Coder
Cal Med Central
03.2018 - 09.2018
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Data entry-patient information and charts, Billing and coding for Cardiology, Family Practice Medicine, Skin Disease Specialist.
- Worked with advanced billing softwear.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Entered orders into EMR system efficiently and without errors.
- Correctly coded and billed medical claims for various hospital and nursing facilities
- Interacted with physicians and other healthcare staff to ask questions regarding patient services
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement
- Resourcefully used various coding books, procedure manuals, and on-line encoders
Director of Operations & Administration
AC Farm Ag, Inc
02.2012 - 06.2015
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed Human Resources and Payroll 200+ employees.
- Prepared vendor invoices and processes incoming payments.
- Achieved team goals through formalized training plans, coaching, and performance management
- Defined, implemented, and revised operational policies and guidelines
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Monitored office workflow and administrative processes to keep operations running smoothly
Owner/Operator
Bella's Bridal
01.2007 - 09.2014
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Prepared annual budgets with controls to prevent overages
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
Education
Medial Billing And Coding
Carrington College
Stockton, CA06.2018
Associate of Arts - Fashion Design
Brooks College
Long Beach06.1982
Business Administration
Brooks College
Long Beach, CA06.1982
Skills
- Accounting and Bookkeeping
- Administer Payroll
- Administrative Management
- Inquiry Requests
- Microsoft Office
- Tracking Metrics
- Multitasking and Time Management
- Set Appointments
- Bilingual in Spanish and English
Timeline
Admin - Customer Service Representative
Balance Staffing
08.2020 - Current
Medical Biller and Coder
Cal Med Central
03.2018 - 09.2018
Director of Operations & Administration
AC Farm Ag, Inc
02.2012 - 06.2015
Owner/Operator
Bella's Bridal
01.2007 - 09.2014
Medial Billing And Coding
Carrington College
Associate of Arts - Fashion Design
Brooks College
Business Administration
Brooks College
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