Sonia Canchola
Fort Worth,US
Summary
Innovative, strategic leader successfully providing excellent customer services in a highly fast paced environment. Excels in leading problem-solving sessions and taking initiative to provide solutions and guidelines to policies an procedures. Focused on building a career in an environment where communication, collaboration and growth is key.
Overview
16
16
years of professional experience
Work History
Registered Orthodontic Assistant
Mik Ortho
10.2023 - Current
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Set appointments, confirmed and made follow-up calls.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, digital impressions using the iTero scan of patients teeth and mouth.
- Assisted in chair-side dental procedures.
- Monitored patient comfort and safety during dental procedures.
Registered Ortho Dental Assistant
Rodeo Dental & Orthodontics
01.2023 - Current
- Assisted the Dentist in completing routine procedures by preparing patients and instruments for anticipated needs
- Scheduled new and existing customers' appointments, taking into account provider availability and scheduling loads by using Open Dental Software
- Prep patients for their orthodontic visit by creating panoramic, CEPH X-rays and intraoral/extraoral records for the Dr. to review
- Sterilized instruments according to OSHA standards
- Assist with Dr. chair side with extractions, expose and bond.
- Prep patient for tx bonding, adjustments with power chain, study model and final imprecision's with alginate
- Lacing, band fitting, open/closed spring placement, lab pour up, and debanding patient when tx is completed.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Ortho RDA Floor Supervisor
Brident Dental & Orthodontics
08.2020 - 01.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain our productivity patient flow target and we became one the the most recognized teams in our region.
- Coached employees and trained on methods for handling various difficult dental procedures and difficult patients, company policies and job responsibilities.
- Communicated with supply vendors and in house procurement team when there were discrepancies in orders and escalated when needed
- Delegated assignments to employees according to flow of patients on a daily basis.
- Managed inventory and ordered supplies needed by staying under our monthly budget.
- Scheduled appointments for patients using echart Brident software.
- Solved patient issues, improved our clinical office operations and flow, provided excellent customer service to our patients.
- Assisted chair side with Dr. on all Orthodontic treatments and procedures.
Insurance Specialist EDI
Colonial Savings, F.A.
09.2012 - 09.2019
- Sent and received EDI files from outside vendors; maintained data integrity and cleared any file exceptions
- Processed EDI insurance payments timely and accurately
- Issued mass payments while maintaining a good working relationship with the EDI vendors to insure files were transmitted in a timely matter
- Paid insurance bills at renewal and updated system as changes to the policy occur
- Processed and researched insurance exceptions including lender placed coverage, insurance disbursements, cancellations, insufficient coverage and exception research
- Resolved discrepancies in insurance payments by collaborating with carriers
- Researched and resolved routine and complex issues and escalated to management any deficiencies, problems, or concerns that might be a potential risk
- Answered customer telephone calls promptly and in an appropriate manner
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Utilized Fiserv System to document and track customer account details.
Recruiting Coordinator
Smith Personnel Solutions
03.2008 - 01.2012
- Entered data needed to do payroll for current and new employees
- Verified time keeping records, researched and resolved time discrepancies
- Maintained employee confidence, protected payroll operations by keeping information confidential
- Maintained payroll information by calculating, collecting and entering data
- Reached out to qualified referral candidates to obtain applications
- Was responsible for the integrity of all new hire paperwork to ensure complete, accurate and timely delivery
- Performed reference and background checks
- Organized and led a new hire group for orientation and training.
Education
Dental Assistant Certificate Program -
The College of Health Care Professions
Fort Worth, TX01.2020
Skills
- Problem- Solving
- Communication
- People Management
- Analytical
- Organizational
- People Management
Timeline
Registered Orthodontic Assistant
Mik Ortho
10.2023 - Current
Registered Ortho Dental Assistant
Rodeo Dental & Orthodontics
01.2023 - Current
Ortho RDA Floor Supervisor
Brident Dental & Orthodontics
08.2020 - 01.2023
Insurance Specialist EDI
Colonial Savings, F.A.
09.2012 - 09.2019
Recruiting Coordinator
Smith Personnel Solutions
03.2008 - 01.2012
Dental Assistant Certificate Program -
The College of Health Care Professions
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