Sonia Carlon
San Ysidro,CA
Summary
Dynamic professional with a strong background in customer service management at Autozone, excelling in conflict resolution and team leadership. Proven ability to enhance customer satisfaction and reduce complaints through effective problem-solving and communication. Experienced in housekeeping and laundry operations, ensuring a safe and organized environment for residents and clients.
Overview
4
4
years of professional experience
Work History
Housekeeping and Laundry
Deployed Services
Otay Mesa
10.2023 - Current
- Provided housekeeping and laundry services, shopped for food and served meals and snacks.
- Assisted in maintaining a safe, clean, and comfortable living environment for residents through daily tasks such as housekeeping and laundry services.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Expert in Teamwork, deep cleaning.
Customer Service Manager
Autozone
Otay Center
09.2021 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- I helped clean the store and organize each item
Education
High School Diploma -
MAAC Community Charter School
Chula Vista, CA06.2023
Skills
- Housekeeping services
- Laundry operations
- Food preparation
- Customer service
- Conflict resolution
- Team management
- Safety protocols
- Effective communication
Timeline
Housekeeping and Laundry
Deployed Services
10.2023 - Current
Customer Service Manager
Autozone
09.2021 - 10.2023
High School Diploma -
MAAC Community Charter School