Sonia Celaya
Odessa
Summary
Adept at route optimization and delivering exceptional customer service, I leveraged navigation technology to enhance delivery efficiency at JWP Logistics. My experience at K-Bob's Steakhouse honed my leadership and problem-solving skills, ensuring guest satisfaction and operational excellence. Proven ability to navigate high-pressure environments with a focus on safety and compliance.
Overview
22
22
years of professional experience
Work History
Package Delivery Driver
JWP Logistics
Odessa
04.2022 - Current
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Performing pre-trip inspections of assigned vehicles before starting routes.
- Following all safety protocols while operating a motor vehicle during deliveries.
- Using navigation apps such as Google Maps or Waze to determine optimal routes for efficient deliveries.
- Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Drove delivery truck or van to transport orders.
FOH Manager
K-Bob's Steakhouse
Fort Stockton
01.2012 - 01.2019
- Monitored employee performance to ensure compliance with company standards.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
Correctional Officer
Texas Department Of Criminal Justice
Fort Stockton
01.2010 - 01.2012
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Supervised inmates during day-to-day activities.
- Conducted headcounts to ensure that all inmates were accounted for.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
Waitress
K-Bob's Steakhouse
Fort Stockton
01.2003 - 01.2010
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Assisted other wait staff members in times of heavy customer traffic.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Responded to ad hoc cleaning duties at end of shift.
- Trained new employees to perform duties.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
GED -
WRTTC
Fort Stockton, TX12-2010
Skills
- Package delivery
- Navigation technology
- Route optimization
- Traffic regulations
- Customer service
Languages
Spanish
Professional
Timeline
Package Delivery Driver
JWP Logistics
04.2022 - Current
FOH Manager
K-Bob's Steakhouse
01.2012 - 01.2019
Correctional Officer
Texas Department Of Criminal Justice
01.2010 - 01.2012
Waitress
K-Bob's Steakhouse
01.2003 - 01.2010
GED -
WRTTC
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