Tikisha Cobbs
Oak Park,IL
Summary
To obtain a position that allows me too showcase my talent and leadership to succeed in the driven Customer Service Industry. Goal-oriented agent/highly effective with 22 years of experience in Guest Service. Goal-oriented Service Agent highly effective at operating in busy environments and maintaining calm under pressure.
Overview
17
17
years of professional experience
Work History
Package Delivery Driver
Go Share Inc.
San Diego, CA
09.2023 - Current
- Loading packages into the truck and ensuring they are secure for transport.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
- Maintaining records of deliveries using automated systems or logbooks.
- Logged package delivery time in system for proof of delivery and to close orders.
- Navigated routes with relevant map programs and GPS systems.
Night Auditor
Lemeridien Chicago-Oakbrook Illinois
Oak Brook, IL
02.2024 - 10.2024
- Processed guest check-outs, including payment processing and providing receipts.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Assessed checklist on daily basis and planned shift accordingly.
- Maintained well-stocked and presentable complementary food and beverage station.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Verified customer credit to establish payment method for accommodations.
Front Desk Agent/Lead Night Auditor
Holiday Inn Express, Hotel Cass Mag Mile Chicago
Chicago, IL
08.2007 - 05.2020
- Extensive background in guest-oriented and hotel operations.
- Assisted with the opening of a 174-room hotel.
- Ms. Office, and the specialized systems, OnQ, OPERA, Concerto, IHG Rewards Loyalty Connect Rewards.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Reviewed the register count and bank deposits for proper amounts of currency.
- Set sales targets and implemented action plans for achieving set objectives.
- Conducted personnel performance appraisals to assess the training needs of staff members.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
Bachelor of Arts - Organizational Management
Concordia University Chicago
River Forest, IL12.2021
Skills
- Generating reports
- Reporting capabilities
- Tracking expenses
- Clerical duties
- Conflict/issue documentation
- Overseeing the front desk
- Guest services
- Reservations
- Resolving issues
- Training and mentoring
- Office supervision
- Reservations management
- Auto delivery
- Package delivery
- GPS System
Languages
English
Professional
Accomplishments
- Concerto Training
- Diversity Class
- Nominated for the Stars of the Industry Award Twice
- Holidex Training
- OPERA
- Leadership 101
- Coaching and Counseling
- Marriott Lightspeed PMS
- Marriott Global Source
References available upon request
Tikisha Cobbs 1341 N Harlem Ave. Oak Park IL. 60302 248-875-1249
tikishabus@gmail.com
Timeline
Night Auditor
Lemeridien Chicago-Oakbrook Illinois
02.2024 - 10.2024
Package Delivery Driver
Go Share Inc.
09.2023 - Current
Front Desk Agent/Lead Night Auditor
Holiday Inn Express, Hotel Cass Mag Mile Chicago
08.2007 - 05.2020
Bachelor of Arts - Organizational Management
Concordia University Chicago
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