Sonia Charles
York,PA
Summary
Dynamic and collaborative professional recognized for exceptional organizational and leadership abilities. Expertise in team dynamics and project management, complemented by a strong aptitude for conflict resolution and performance optimization. Proven track record of enhancing service delivery through meticulous attention to detail and effective time management strategies. Committed to fostering a positive work environment that drives results and encourages team success.
Overview
20
20
years of professional experience
Work History
Childcare Associate/ On-Call Lead
Children's Aid Society- The Lehman Center
10.2005 - 11.2025
- Promoted social skill development among children by facilitating structured playtime activities that encourage sharing, cooperation, and empathy.
- Provided one-on-one support for children with special needs or behavioral challenges, fostering an inclusive environment for all students.
- Actively participated in ongoing professional development opportunities.
- Mentored junior staff on best practices for child engagement and behavior management.
- Facilitated open communication between colleagues for efficient coordination of childcare duties and responsibilities.
- Resolved client concerns and complaints with empathy, improving client satisfaction. Executed timely response to inquiries, addressing concerns and finding effective solutions.
- Applied strong leadership talents and problem-solving skills.
- Worked independently, resolving problems on the basis of past precedents; exercising judgment interpreting guidelines and applicability.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
Cashier Team Lead
Save A Lot
06.2016 - 03.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases, refunds, exchanges and returns in accordance with company policy.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Developed strong relationships with repeat customers through friendly service interactions.
Skills
- Interpersonal skills
- Documentation management
- Effective time management
- Strategic decision-making
- Proficient in conflict management
- Attention to detail
- Clear and concise communication
- Customer service
- Team leadership
- Data entry
- Skilled in using Microsoft Office tools
Timeline
Cashier Team Lead
Save A Lot
06.2016 - 03.2021
Childcare Associate/ On-Call Lead
Children's Aid Society- The Lehman Center
10.2005 - 11.2025