Sonia Darosa
Riverside,RI
Summary
Driven Senior Banker from BANK OF AMERICA with 18 years of experience, specializing in cash handling and banking operations. Excelled in customer service and relationship building, achieving top sales performance rewards. Demonstrated strong communication skills and operational understanding, significantly enhancing branch productivity and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Senior Banker
BANK OF AMERICA
12.2006 - Current
- uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists.
- Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities
- deepening client relationships through platform services, supporting clients with self-service or transactional.
- Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
- manage portfolio
Education
Associate of Arts - SOCIAL WORKER
CCRI
Providence, RI06.2010
Skills
- Communication skills,
- customer service
- Operations understanding
- relationship building
- ability to work with team
- Active Listening
- Problem Solving
- Adaptability
Strenght
- Consistently provided excellent customer service resulting in positive feedback and high customer satisfaction ratings.
- Build strong relationships with customers, resulting in increased customer loyalty and retention.
- Demonstrate exceptional attention to detail, ensure accurate processing for customer transaction.
Timeline
Senior Banker
BANK OF AMERICA
12.2006 - Current
Associate of Arts - SOCIAL WORKER
CCRI