Sonia Diaz
Houston,TX
Summary
Dedicated professional with extensive cleaning expertise and a strong focus on customer service, honed at ABM Industries. Proven ability to enhance facility cleanliness and safety compliance while training team members at McDonald's. Excellent communication skills and adept in custodial machine operation, ensuring high-quality service and a respectful work environment.
Overview
2026
2026
years of professional experience
Work History
Janitor
ABM Industries
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Crew Trainer
McDonald's
12.2006 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
GED -
Milby High School
Houston, TXSkills
- Cleaning expertise
- Customer service-focused
- Custodial machine operation
- Work orders
- Carpet cleaning
- Safety compliance
- Excellent communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Trainer
McDonald's
12.2006 - Current
Janitor
ABM Industries
GED -
Milby High School
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