Sonia Encinas
Yuma,AZ
Summary
Reliable and detail oriented professional with experience in customer service, healthcare administration, insurance verification, and security. Strong communication, problem solving, and multitasking skills with a commitment to professionalism, accuracy, and excellent service.
Overview
1
1
Language
6
6
years of professional experience
Work History
Associate clinical administrative coordinator
UnitedHealthcare
San Luis, Az
04.2026 - Current
- Manage inbound and outbound calls to coordinate and schedule in home healthcare visits between members and nurse practitioners.
- Communicate appointment details, scheduling options, and relevant visit information to members.
- Conduct member outreach to arrange appointments and encourage participation in available health care services.
Security Officer
Deployed Resources
Yuma, Arizona
12.2022 - 10.2024
- Monitored assigned areas to maintain a safe and secure environment for employees, visitors, and property
- Conducted regular security patrols to identify suspicious activity or potential safety hazards
- Controlled access to the property by verifying identification and monitoring entry and exit.
Front Office Receptionist/Insurance Verification Specialist
Adult and Pediatric Rehabilitation
Yuma, Arizona
10.2022 - 12.2022
- Verified patient insurance eligibility, coverage and benefits before scheduling appointments.
- Collected and updated patient demographic and insurance information to maintain accurate records.
- Communicated with insurance companies regarding coverage information or requirements. As well as necessary prior authorizations needed.
- Coordinated patient appointments and communicated scheduling updates to patients, families and clinical staff.
Customer Service Representative
Advanced Call Center Technologies LLC
San Luis, Arizona
04.2021 - 09.2022
- Managed inbound and outbound calls, delivering professional and timely assistance to enhance customer satisfaction
- Resolved customers' questions, concerns and service related issues using established procedures
- Documented customer interactions, updated account information and maintained accurate records
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Yuma High School
Yuma, AZSkills
- Healthcare Front Desk Operations
- Insurance Eligibility and Benefits Verification
- Customer Service & Client Relations
- Call Center Operations
- Data entry and management
- Attention To Detail and Accuracy
- Multitasking and Time Management
- Problem Solving and Critical Thinking
- Access Control and Security Monitoring
- Incident Reporting and Documentation
Languages
Spanish
Professional
Timeline
Associate clinical administrative coordinator
UnitedHealthcare
04.2026 - Current
Security Officer
Deployed Resources
12.2022 - 10.2024
Front Office Receptionist/Insurance Verification Specialist
Adult and Pediatric Rehabilitation
10.2022 - 12.2022
Customer Service Representative
Advanced Call Center Technologies LLC
04.2021 - 09.2022
Yuma High School