Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia Eslora

San Antonio

Summary

Experienced leader with strong problem-solving abilities, willingness to learn, excellent customer service and communication skills. I am a hardworking individual who is always ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm to achieve company goals.

Overview

9
9
years of professional experience

Work History

Paint Specialist

Oreilly Auto Parts
07.2018 - 07.2024
  • Achieved sales growth by effectively upselling premium paint products to clients.
  • Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.
  • Handled the POS system operations to sell automotive parts.
  • Mixed and tinted paint to achieve precise color matches for vehicles.
  • Conducted follow-up visits to shops to assess business performance.
  • Responded to customer inquiries over the phone, facilitating sales of paint and related parts.
  • Handled delivery responsibilities as necessary, upholding high standards of service.
  • Managed inventory to ensure adequate stock levels and timely replenishment.
  • Provided dispatch support during peak times to maintain workflow efficiency.
  • Mentored junior team members, sharing industry knowledge and best practices to foster their professional development.

Assistant Store Manager

Cricket Wireless
12.2017 - 06.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Team Lead

Academy Sports and Outdoors
06.2015 - 11.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Education

High School Diploma -

John Paul Stevens High School
600 N Ellison
06-2015

Skills

  • Time management efficiency
  • Training and mentoring
  • Schedule management
  • Task delegation
  • Great customer service
  • Fast learner
  • Friendly, positive attitude
  • Dependable and responsible
  • Multitasking Abilities
  • Computer skills
  • Verbal communication

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Paint Specialist

Oreilly Auto Parts
07.2018 - 07.2024

Assistant Store Manager

Cricket Wireless
12.2017 - 06.2018

Team Lead

Academy Sports and Outdoors
06.2015 - 11.2017

High School Diploma -

John Paul Stevens High School

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Sonia Eslora