Sonia Guillermo
Bronx,US
Summary
Reliable and upbeat Retail & Restaurant Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Staples
04.2023 - Current
- Promoted customer loyalty program or store credit card to meet performance targets
- Answered customer questions about return and exchange policies
- Updated pricing and signage to advertise sales or seasonal products
- Developed individual relationships with customers from greeting through post-sale contact
- Utilized POS system to process cash, credit card, and mobile pay transactions
- Created attractive displays to promote sale items.
- Greeted customers and helped with product questions, selections, and purchases.
Cashier
PJ Brady's Bar & Restaurant
05.2021 - 02.2023
- Balanced cash drawer at beginning and end of each shift
- Engaged customers in pleasant conversation while completing cash register transactions
- Gave customers full attention and attended to their needs.
- Built relationships with customers to encourage repeat business.
Restaurant Busser
PJ Brady's Bar & Restaurant
05.2021 - 02.2023
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Greeted them and gave them product information as customers entered
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Provided attentive and skilled assistance to all customer needs
- Keeping the checkout areas clean and orderly
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
Cashier
J&F Hardware Store
01.2020 - 01.2023
- Abled to work in a fast-paced, high-pressure environment
- Helped customers complete purchases, locate items, and join reward programs.
- Help customers by guiding them and answering their questions
- Operated cash register for cash, check and credit card transactions with 98% accuracy.
Education
Bachelor of Arts (B.A.): International Business -
Baruch College
New York, New York05.2028
High School Diploma -
Cardinal Spellman
06.2023
Skills
- Customer Service
- Regulatory Compliance
- Order Processing
- Display Setup
- Department Reset
- Relationship Building
- Customer Engagement
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Retail Sales Associate
Staples
04.2023 - Current
Cashier
PJ Brady's Bar & Restaurant
05.2021 - 02.2023
Restaurant Busser
PJ Brady's Bar & Restaurant
05.2021 - 02.2023
Cashier
J&F Hardware Store
01.2020 - 01.2023
Bachelor of Arts (B.A.): International Business -
Baruch College
High School Diploma -
Cardinal Spellman
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