Sonia Gonzales
Phoenix,AZ
Summary
Results-driven professional with experience as an Incoming Quality Inspector at Phoenix Formulations, adept at defect identification and compliance enforcement. Enhanced product quality through effective inspection techniques, significantly reducing defects. Strong attention to detail and problem-solving skills fostered a safe and efficient work environment, ensuring adherence to industry regulations.
Overview
3
3
years of professional experience
Work History
Incoming Quality Inspector
Phoenix Formulations
04.2024 - 05.2025
- Inspect the qu of raw material powders used in probiotics, vitamins, pre-workouts, and meal replacement.
- Sample raw material powders ina lab and run a variation of tests to ensure materials are approved for production.
- Developed a strong understanding of industry regulations, ensuring all inspections were conducted in accordance with relevant guidelines.
- Maintained a safe working environment by adhering to established safety protocols during daily tasks and inspections activities.
- Reduced the number of defective products by implementing effective inspection techniques and protocols.
Credit Card Specialist
Wells Fargo
01.2022 - 07.2023
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
- Served as an expert resource for colleagues seeking guidance on complex credit card issues or escalations, fostering a collaborative team environment.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Reduced fraudulent transactions by implementing advanced monitoring systems and timely alerts to customers.
- Negotiated payment plans and loan terms with delinquent customers.
Education
High School Diploma -
Copper Canyon High School
Glendale, AZ05-2019
Skills
- Visual inspection
- Defect identification
- Precision measurement
- Sampling methods
- Material testing
- Reporting and analysis
- Recordkeeping
- Issue escalation
- Compliance enforcement
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Computer proficiency
- Documentation and recordkeeping
- Task prioritization
- Safety standards
Languages
English
Native or Bilingual
Timeline
Incoming Quality Inspector
Phoenix Formulations
04.2024 - 05.2025
Credit Card Specialist
Wells Fargo
01.2022 - 07.2023
High School Diploma -
Copper Canyon High School
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