Hi, I’m
Sonia Gonzalez
Kissimmee,USA
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
17
years of professional experience
Work History
Advent Health Medical Group Diabetes & Endocrine Center
Clinical Certified Medical Assistant
12.2019 - 12.2024
Job overview
- Phone Triage Center-Answering phone calls.
- Performs clinical intake according to AHMG policy and procedures.
- May be responsible for assisting with minor procedures associated with specialty
- May be required to travel to satellite offices
- EPICS
Yomo’s Baked Potatoes Mobile Food TruckSaint Cloud, FL
Food Truck-sold
11.2020 - 05.2022
Job overview
- Cash register familiarity
- Excellent Communication
- Strong Work Ethic
- Customer Service
- People-oriented
Orlando Family Physicians
Medical Assistant
12.2017 - 12.2018
Job overview
- Greeted more than 17 patients daily prepared them for exam and assessed and recorded vital signs.
- Assisted physicians on different tests procedures lab tests.
- Administered injections and medications as directed by physicians.
- Prepared and maintained supplies for exam rooms.
- Prepared patients for exams took medical histories and vital signs and assisted during exams for approximately 20 patients a day.
- Collected lab specimens and performed basic tests.
- Input information and updated patient electronic medical records.
- Answered telephones
- Maintained exam rooms and supplies.
- EClinicalWorks/HEDIS
Valley Psychiatric ServicesSpringfield, MA
Therapeutic Mentor
12.2014 - 12.2016
Job overview
- Assisted in implementing the therapeutic objectives of the treatment plan by working with the family to address youths emotional and mental health needs
- Taught youth skills to understand, direct, interpret, manage, and control feelings and emotional responses
- Partnered with a team of experts to work with and present a holistic approach to provide support to the clients
Gandara Mental Health CenterSpringfield, MA
Case Manager
12.2007 - 12.2009
Job overview
- Helped determine type of assistance clients need and assisted clients in completing paperwork to apply for various programs; Identified community resources
- Worked with clients and other professionals including the clinician to develop treatment plans
- Assisted family to address youth emotional and mental health needs
- Managed a caseload for 17 clients and met all goals of maintaining case load and continued assistance to family and clients
- Worked closely with clients and other behavioral healthcare professionals including the clinician to develop a treatment plan supportive of clients’ emotional needs
Education
Goodwin CollegeEast Hartford, CT
Associate of Science from Medical Assisting
01.2017
Springfield CollegeSpringfield, MA
Bachelor of Science from Human Services
01.2011
Springfield Technical Community CollegeSpringfield
Associate of Science from Executive Office Administration
01.2003
Skills
- Fluent oral and written communication in English and Spanish, with exceptional telephone skills
- Medical Office Management experience
- Bachelor’s degree in human services
- Associate’s degree in office information technology
- At least almost three years of Electronic Medical Record (EMR) EPIC-eClinicalWorks
- Ability to work as a team member, as well as independently
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Excellent organizational skills, a positive attitude, and highly motivated
- Demonstrated ability to take initiative and to work with minimal supervision
- Demonstrated ability to promote and maintain effective working conditions
- Demonstrated ability to address sensitive and difficult employee issues
- Excellent computer skills and multi-tasking ability
- Microsoft Office Suite (Word, Power Point, Outlook, etc) and standard office equipment (telephone, computer, copier, etc)
- Previous experience working with families and youth
Languages
Spanish
Native or Bilingual