Sonia Hernandez
El Paso,TX
Summary
Results-driven office manager with expertise in export documentation, vendor negotiation, and inventory management. Proven ability to enhance customer satisfaction and streamline accounts payable processes.
Overview
2027
2027
years of professional experience
Work History
Office Manager
JUSO Services Inc
El Paso, Texas
10.2010 - Current
- Managed quote requests from clients and internal teams efficiently.
- Collaborated with sales team to ensure accurate pricing and product details.
- Communicated with suppliers to verify pricing and availability of products.
- Cultivated relationships with suppliers to negotiate favorable terms and conditions.
- Delivered exceptional customer service to enhance customer satisfaction and loyalty.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Processed vendor invoices accurately and timely for payment approvals.
- Maintained organized records of accounts payable transactions for audit purposes.
- Communicated with vendors to resolve discrepancies in billing statements.
- Processed invoices and payments in accordance with company policies and procedures.
- Prepared checks for payment of vendor invoices on a timely basis.
- Managed collections activities to sustain cash flow and minimize delinquency rates.
- Utilized accounting software for tracking payments and generating financial reports.
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
- Generated monthly statements for clients outlining their current balances due.
- Followed up with customers via phone, email, or mail regarding outstanding invoices.
- Managed purchase orders and tracked inventory levels for timely replenishment.
- Negotiated contracts with vendors to secure favorable terms and pricing agreements.
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
- Managed vendor accounts payable issues by providing accurate documentation when required.
- Assisted in resolving disputes with suppliers regarding defective merchandise or late deliveries.
Export Documentation Officer
Rudy Miles & Sons
El Paso, Texas
2006 - 2010
- Prepared export documentation for international shipments, ensuring compliance with regulations.
- Reviewed shipping documents for accuracy, facilitating adherence to regulatory standards.
- Communicated with customs officials regarding documentation requirements.
- Managed customer inquiries regarding export documentation, providing timely and accurate information.
- Prepared, reviewed and processed all export documentation including invoices, packing lists and bills of lading.
Logistics Broker
AA Customs Brokers
El Paso, Texas
2001 - 2006
- Communicated with clients to provide updates on shipment status.
- Reviewed shipping documents to ensure accuracy and compliance with regulations, reducing potential delays.
- Created invoices for billing purposes based on shipping documents received from carriers.
- Coordinated with customs officials to facilitate compliance and streamline clearance procedures, enhancing shipment efficiency.
- Performed regular inventory checks within warehouse facilities to identify any shortages or overages.
- Arranged for payment of duties and taxes for imported goods.
- Managed loading and unloading of goods on vessels to optimize export and import operations, ensuring timely delivery.
Receiving Forklift Operator
Office Depot Inc
El Paso, Texas
1997 - 2000
- Operated forklifts to move and stack merchandise in the warehouse.
- Inspected incoming shipments for accuracy and quality standards.
- Organized storage areas to optimize inventory management and accessibility.
- Followed safety protocols to minimize risks during forklift operations.
- Collaborated with supervisors to address inventory discrepancies and fulfill operational needs.
- Reported any discrepancies between packing slips and invoices and actual quantities received to supervisor immediately upon discovery.
- Utilized RF Scanner to ensure accurate tracking of inventory levels throughout the day.
- Unloaded and unloaded trucks using a forklift.
- Executed all safety procedures while operating material handling equipment such as forklifts or pallet jacks.
- Used handheld scanners for warehouse management system compliance.
- Managed the returns process to ensure efficient handling of merchandise.
- Documented product discrepancies and damages to support accuracy and uphold efficiency standards.
Stocker
Target
El Paso, Texas
1995 - 1998
- Stocked shelves with newly arrived products.
- Managed inventory through consistent stock checks to ensure product availability.
- Unloaded shipments from trucks and sorted items for storage.
- Operated equipment for efficient movement of merchandise across the store.
- Operated pallet jacks and forklifts to move products safely.
- Partnered with team members to improve store presentation and enhance customer experience.
- Aided customers by efficiently locating products, contributing to overall satisfaction.
- Provided customer service by answering questions about product location, price and availability.
- Processed customer transactions using point-of-sale systems.
- Handled cash, credit, and digital payments accurately.
- Followed safety protocols during stocking and handling procedures.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Executed additional tasks based on management requests.
Education
GED -
El Paso High
El Paso, TX10-1995
Skills
- Office administration
- Inventory management
- Accounts payable
- Financial management
- Billing
- Vendor negotiation
- Shipping compliance
- Export documentation
- Documentation and control
- Customer relationship management
- Customer service
- Data entry
Languages
Spanish
Professional
Timeline
Office Manager
JUSO Services Inc
10.2010 - Current
Export Documentation Officer
Rudy Miles & Sons
2006 - 2010
Logistics Broker
AA Customs Brokers
2001 - 2006
Receiving Forklift Operator
Office Depot Inc
1997 - 2000
Stocker
Target
1995 - 1998
GED -
El Paso High