Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia Hernandez

Merritt Island,FL

Summary

Dedicated professional with strong problem-solving skills and a positive attitude. Experienced in enhancing customer experiences and addressing issues efficiently in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Embark Agent

Carnaval Cruises
Port Canaveral, Fla
04.2024 - Current
  • Managed customer inquiries, providing accurate information on cruise packages and itineraries.
  • Assisted customers with personalized service, enhancing overall travel experiences.
  • Addressed customer issues promptly, ensuring high satisfaction through effective communication.
  • Informed clients of policies and procedures.

Cashier

Circle K
Cocoa, FL
03.2023 - 04.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring consistency and accountability.
  • Assisted in inventory management, restocking shelves as needed.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Home Health Aide

FirstLight HomeCare
Cocoa, FL
08.2021 - 03.2023
  • Provided compassionate personal care, assisting clients with daily living activities.
  • Monitored vital signs and reported changes in client health to nursing staff.
  • Developed and maintained strong relationships with clients, fostering trust and comfort.
  • Assisted clients with mobility and physical therapy exercises to promote independence.

Education

High School Diploma -

Grace Dodge Vocational High School
Bronx, NY

Associate of Arts -

Monroe College
Bronx, NY
1991

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Embark Agent

Carnaval Cruises
04.2024 - Current

Cashier

Circle K
03.2023 - 04.2024

Home Health Aide

FirstLight HomeCare
08.2021 - 03.2023

High School Diploma -

Grace Dodge Vocational High School

Associate of Arts -

Monroe College
Sonia Hernandez