SONIA JETHRO-ENEDOUWA
Hyde Park
Summary
Dynamic healthcare professional with over 10 years of progressive experience in program management, team leadership, and complex operations across diverse healthcare environments. Currently serving as Team Lead, overseeing multi-stakeholder coordination, resource allocation, and performance evaluation to enhance health service delivery. Proven track record in developing effective program policies and procedures, managing budgets, directing staff activities, and implementing data-driven performance measures. Exceptional communication skills facilitate collaboration among clinical teams, administrative leadership, external partners, and community stakeholders, ensuring efficient execution of operational initiatives while maintaining regulatory compliance and achieving measurable outcomes.
Overview
14
14
years of professional experience
Work History
Team Lead, Community Health Worker
Mass General Brigham
Newton, MA
09.2025 - Current
- Lead and manage team operations for comprehensive health services program, providing daily direction and support to 4-6 direct reports, including work assignment, performance evaluation, corrective action, and employee development
- Develop and implement program-specific performance measures to assess effectiveness and success of program components, tracking key metrics and communicating outcomes through periodic reports to leadership and working groups
- Serve as primary administrative resource and liaison for the program, interacting with all levels of personnel—from direct service staff to executive leadership—across internal departments and external community partners
- Ensure all program policies and procedures are developed, documented, up-to-date, and in compliance with organizational standards and regulatory requirements
- Manage complex resource allocation across 40+ high-complexity cases, coordinating care delivery and monitoring outcomes to ensure program objectives are met within budget constraints
- Maintain daily correspondence via email and phone with team members, external partners, and stakeholders in professional and timely manner, ensuring accurate documentation and record-keeping
- Implement data collection processes to track program activities, deliverables, and outcomes; analyze performance data to identify areas for improvement and inform strategic decision-making
- Exercise independent judgment in triaging urgent matters, delegating tasks appropriately, resolving conflicts, and escalating issues to senior leadership when necessary
Community Health Worker
Mass General Brigham
Newton, MA
09.2023 - 09.2025
- Managed comprehensive program implementation for panel of 40 patients on 6-month rotating cycle, coordinating care delivery across medical, social service, and community resources while tracking outcomes and maintaining detailed documentation
- Served as primary point of contact and liaison for patients, families, medical providers, insurance representatives, and community organizations, managing inquiries and routing matters appropriately to ensure program objectives were met
- Developed and distributed program-specific informational materials on community health resources; prepared detailed case documentation, progress reports, and briefing materials for interdisciplinary team meetings
- Coordinated extensive logistics including transportation, appointment scheduling, insurance authorizations, and resource allocation—managing competing demands and time-sensitive deadlines across multiple stakeholders
- Maintained strict compliance with confidentiality protocols regarding sensitive patient information, medical records, and privileged communications per HIPAA and organizational policies
- Evaluated program effectiveness through ongoing assessment of patient outcomes, barriers to care, and resource utilization; communicated findings to leadership to inform program improvements
- Recognized with Pillars of Excellence Award (February 2024) for outstanding performance in program implementation and advocacy for non-English speaking patient populations
Float Pool Unit Coordinator, Medical-Surgical Units
Boston Medical Center
Boston, MA
09.2019 - 11.2022
- Provided comprehensive administrative and operational support across multiple medical-surgical units including Emergency Department, managing high-volume workflows and ensuring seamless daily operations across diverse functional areas
- Managed complex scheduling for patient appointments, transportation logistics, staff coordination, and interdisciplinary team meetings; maintained organized systems to track deliverables and ensure timely completion
- Served as administrative liaison handling incoming communications from patients, families, physicians, and external partners; exercised sound judgment in prioritizing requests, resolving conflicts, and escalating urgent matters
- Supported Unit Manager with diverse administrative functions including phone communications, laboratory and prescription coordination, data entry, and admission/discharge documentation with meticulous attention to detail
- Maintained comprehensive records ensuring compliance with hospital protocols and regulatory requirements; tracked core measures, education hours, critical results, incident reports, and care plan documentation
- Monitored unit operations to ensure workflow efficiency, including daily weight and vital sign completion, hallway clearance, and nursing staff task management—identifying and resolving operational issues proactively
- Managed office operations during COVID-19 pandemic, ensuring PPE availability and compliance with evolving safety protocols—demonstrating adaptability to rapidly changing policies and procedures
- Responded to rapid response calls, in-patient code strokes, and code blues as hospital resource nurse, demonstrating ability to remain calm and effective under extreme pressure while supporting team operations
Office Intern
Stavros Inc.
Amherst, MA
02.2019 - 05.2019
- Handled diverse administrative duties including data entry, documentation management, and special project completion at senior staff's discretion, supporting program operations and deliverables
- Performed secretarial support for grant board and loan disbursal teams, taking meeting minutes, managing documentation, and ensuring accurate record-keeping for funding decisions
- Coordinated with funding agencies to facilitate building accessibility modifications; served as liaison between multiple stakeholders to ensure program objectives were met
- Collaborated with over 50 Personal Care Assistants to monitor and evaluate quality of living conditions for individuals with disabilities, ensuring program standards were maintained
Behavioral Health Intern
Dimock Health Center
Boston, MA
07.2013 - 09.2017
- Supported program operations by providing direct care to residents with behavioral health needs, managing daily activity schedules, and coordinating care logistics across team members
- Handled administrative and clerical duties including documentation management, physician support, and maintenance of organized records with strict confidentiality protocols
- Communicated effectively with over 25 clinical staff, alongside families, and community partners to ensure comprehensive care coordination and program compliance
Radiology Intern
Faulkner Hospital
Boston, MA
07.2012 - 08.2012
- Streamlined workflow and enhanced patient satisfaction through effective management of check-in processes, transportation coordination, and documentation support.
- Facilitated patient preparation for medical procedures and collaborated with physicians to maintain accurate documentation. Captured detailed meeting minutes during staff conferences, reflecting strong written communication capabilities.
Education
Post-Baccalaureate - Pre-Health Sciences
Northeastern University
Boston, MA04-2026
Master of Public Health (MPH) - Global Health Certificate
University of Massachusetts Amherst
Amherst, MA05.2024
Bachelor's Degree - Sociology
University of Massachusetts Amherst
Amherst, MA05.2019
Skills
- Program Management & Development: Proven experience developing, implementing, and evaluating programs from conception through execution; skilled at creating policies and procedures, establishing performance metrics, and ensuring regulatory compliance
- Team Leadership & Supervision: Direct experience managing 4-6 team members with full authority to hire, terminate, conduct performance reviews, and implement corrective action; skilled at directing daily work activities, fostering collaborative team environments, and improving workflows
- Budget Planning & Management: Experience assisting with budget planning, monitoring expenditures, and managing resources within functional areas to ensure cost-effective program operations
- Written & Oral Communications: Exceptional ability to communicate complex information clearly and professionally in both written and verbal formats to all levels of staff, management, and external stakeholders; experienced in drafting reports, correspondence, policies, and presentations
- Administrative Operations & Liaison Functions: Extensive experience serving as primary administrative resource and liaison between internal departments and external partners; skilled at managing inquiries, resolving conflicts, negotiating solutions, and maintaining professional relationships
- Performance Measurement & Data Analysis: Demonstrated ability to develop program-specific performance measures, implement data collection processes, analyze outcomes, and communicate findings through periodic reports to inform decision-making
- Regulatory Compliance & Documentation: Knowledgeable in maintaining records per NIH, FDA, HIPAA, and other applicable federal, state, and local regulations; meticulous attention to detail in documentation and archiving
- Technology Proficiency: Advanced skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access); experience maintaining databases, producing complex documents, performing analysis, and utilizing web-based applications and electronic health record systems
- Customer Service & Operational Leadership: Ability to lead operational initiatives to meet or exceed customer service standards across multiple functional areas in timely and respectful manner
Accomplishments
• Pillars of Excellence Award from Mass General Brigham, Newton Wellesley Hospital.
iCMP Community Health Worker and Social Work Team (February 2024).
Integrated Care Management Program Community Health Worker and Social Work Team awarded in recognition of
outstanding performance and commitment to excellence with respect to advocacy and social determinants of health support
to a non-English speaking and writing patient.
• Emerging Scholar Honors Program, UMass Amherst (Freshman Year 2013-2014)
respect to advocacy and social determinants of health support to a non-English speaking and writing patient.
• Honor from the Senate House; Department of Disability Services Award,
Sonia Chang (2013)
• National Youth Leadership Forum Certificate of Completion and Award of Excellence (07/2012)
Practicum Project
Health Care interventions in Akwapim South Region, Ghana with a focus on Malaria Prevention, Control and Education, and the Role of Home Health Services in Aburi, Ghana. Competencies completed: 01/2024
• Assessed the roles and responsibilities of governmental and non-governmental organizations in providing programs and
services to improve the community’s health outcomes.
• Compared and evaluated approaches for disseminating public health information. Prepared Malaria education lesson plan
that was taught to nursery, primary and secondary schools.
• Assisted in cervical cancer screening to over 200 women within a duration of 4 weeks.
• Assisted in chronic disease (malaria, hep. B) and STD testing and sex education to over 200 community members.
• Assisted in home care health care, consisting of antenatal and prenatal care, malaria testing and treatment.
Timeline
Team Lead, Community Health Worker
Mass General Brigham
09.2025 - Current
Community Health Worker
Mass General Brigham
09.2023 - 09.2025
Float Pool Unit Coordinator, Medical-Surgical Units
Boston Medical Center
09.2019 - 11.2022
Office Intern
Stavros Inc.
02.2019 - 05.2019
Behavioral Health Intern
Dimock Health Center
07.2013 - 09.2017
Radiology Intern
Faulkner Hospital
07.2012 - 08.2012
Master of Public Health (MPH) - Global Health Certificate
University of Massachusetts Amherst
Post-Baccalaureate - Pre-Health Sciences
Northeastern University
Bachelor's Degree - Sociology
University of Massachusetts Amherst