Sonia Jorge
Victorville,CA
Summary
Dedicated professional with a focus on operational excellence and leadership in store management. Experienced in overseeing daily operations, driving team performance, and ensuring compliance to achieve financial goals and exceptional guest experiences.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager
Dairy Queen Grill & Chill
San Bernardino, CA
01.2024 - Current
- Implemented daily procedures to ensure health and safety compliance across all operations.
- Facilitated staff development and supervision to enhance customer service experience and productivity.
- Managed daily operations to maintain a clean, safe environment for customers and employees.
Cashier/Meat Clerk
Stater Brothers
Victorville, CA
05.2011 - 01.2024
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing excellent service and product knowledge.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels at the register, ensuring product availability for customers.
- Implemented process improvements that enhanced transaction speed and accuracy at checkout.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Increased sales of promotional items by informing customers about current offers.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Shift Manager
Carl's Jr
Chino Hills, CA
11.2002 - 10.2010
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management techniques to reduce waste and optimize supply usage.
- Coordinated staff schedules to maintain adequate coverage during peak hours and events.
- Monitored performance metrics to identify areas for improvement in service efficiency.
- Enforced health and safety regulations, fostering a safe working environment for all employees.
- Developed training materials to enhance onboarding processes for new hires and promote consistency.
- Conducted regular employee evaluations to provide feedback and support professional development initiatives.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Education
Register Medical Assistant -
Victor Valley College
Victorville, CASkills
- Customer service
- Operational compliance
- Staff training
- Sales strategy
- Team leadership
- Inventory management
- Conflict resolution
Certification
ServSafe Certification expiration date 3/25/2030
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store Manager
Dairy Queen Grill & Chill
01.2024 - Current
Cashier/Meat Clerk
Stater Brothers
05.2011 - 01.2024
Shift Manager
Carl's Jr
11.2002 - 10.2010
Register Medical Assistant -
Victor Valley College