Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Sonia Lara

Crowley

Summary

Results-driven Account Manager with over 19 years of experience in client relationship management, technical support, and problem-solving. Proven ability to manage multiple accounts and de-escalate customer issues effectively.

Dynamic Account Manager skilled in client relationship management and account coordination. Known for providing effective technical support and resolving customer complaints promptly, contributing to improved client satisfaction and retention.

Adaptable professional with extensive experience in account management. Recognized for strong communication skills and ability to juggle multiple accounts while ensuring timely delivery of services. Committed to enhancing client relationships and driving successful project outcomes.

Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Overview

20
20
years of professional experience
1986
1986
years of post-secondary education

Work History

Account Manager

KPS Global
Fort Worth
07.2006 - Current
  • Managed client accounts and maintained strong relationships with key stakeholders.
  • Coordinated project timelines and ensured timely delivery of services.
  • Conducted regular account reviews and addressed any client concerns promptly.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Provided training and guidance to new Account Managers.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Provided technical support to customers when needed.
  • Addressed customer questions and concerns regarding products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Brea Olinda
Brea, CA

Skills

  • Client relationship management
  • Account coordination
  • Multi tasking
  • Technical support
  • Order entry
  • Phones
  • Microsoft Office

Languages

Spanish
Native/ Bilingual

Affiliations

  • Gardening
  • Bike riding
  • Activities with my dogs

Timeline

Account Manager

KPS Global
07.2006 - Current

Brea Olinda
Sonia Lara