Hi, I’m
SONIA LEDESMA
Santa Fe,TX
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Summary
Experienced in business operations, team leadership, and strategic planning. Possess strong organizational and problem-solving skills for effectively navigating complex business challenges. Consistently drive efficiency and foster a collaborative work environment, resulting in successful outcomes. Proven track record of achieving results. Dedicated to contributing expertise to drive growth and success of any organization.
Overview
22
years of professional experience
1
Certificate
Work History
Island Drip and Med Spa
Business Administration Manager
01.2024 - 10.2024
Job overview
- Enhanced customer satisfaction levels by providing exceptional service standards throughout all stages of client interactions.
- Fostered a positive work environment by promoting open communication channels and encouraging collaborative problem-solving approaches among team members.
- Collaborated with sales teams to develop targeted marketing strategies that increased customer acquisition rates.
- Improved operational efficiency by streamlining business processes and implementing cost-saving measures.
- Analyzed financial data to inform budget planning, supporting informed decision-making processes for long-term success.
- Managed cross-functional teams to achieve project goals on time and within budget constraints.
- Developed and executed strategic plans for organizational growth, resulting in increased profits and market share.
- Optimized resource allocation by effectively balancing competing priorities and managing schedules across projects.
- Oversaw HR training, coaching, mentoring and staff retention.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues.
- Developed strategic plans and initiatives.
Coastal Eye Associates
Certified Surgical Technologist
11.2023 - Current
Job overview
- Ability to perform surgical assistant job duties in addition to my surgical techs duties
- Sterilize instruments and perform material inventory to make sure all supplies are available for the surgery date
- Communicate with staff and nurses across the clinic to ensure a smooth flow of the procedure, less patient waiting time, correct specimens handling, less errors to be made, clean environment and great patient experience
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Optimized inventory management processes by routinely assessing supplies levels and promptly ordering necessary items for successful surgeries.
- Reduced surgery time by effectively anticipating surgeon''s needs and providing timely assistance.
Houston Methodist Hospital
Certified Surgical Technologist and Sterile Processing Tech. Main Operation Rooms
03.2022 - Current
Job overview
- CST job skills and duties
- Assisting at different departments such as sterile processing and Endoscopy departments
- Ability to work in a hospital setting and surgery Center setting
- Ability to relocate between different HM locations and departments as needed
- Apply my management and administrative skills to assist my current managers and understand the work process, the department budgets, and employees placement according to the work schedule needs
Bay Area Surgicare Ctr.
Certified Surgical Technologist
05.2019 - 12.2023
Job overview
- Set up operating rooms by preparing equipment and supplies for upcoming procedures.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Created safe operating environments for invasive and non-invasive procedures.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Collected, prepared and disposed of medical specimens.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
Houston Community College- Coleman College for Health Profession
Surgical Technology Program Faculty
08.2021 - 01.2022
Job overview
- Fostered a positive learning environment by sharing knowledge and experiences with students, promoting a collaborative approach to skill development.
- Evaluated student performance regularly through assessments, modifying instructional strategies accordingly for improved comprehension.
- Cultivated an inclusive learning environment that respected diverse perspectives, fostering peer-to-peer collaboration among students from different backgrounds.
- Efficiently managed administrative responsibilities such as updating course materials, maintaining accurate records, and tracking student progress throughout their time in the program.
- Encouraged critical thinking skills through carefully crafted assignments that challenged students'' abilities while supporting their unique strengths.
- Provided individualized support and resources for students facing challenges, promoting academic success and personal growth.
Williamson Surgery Center
Certified Surgical Technologist
10.2017 - 02.2019
Job overview
- Adequately assisted with movement of disabled or fragile patients
- Provided patient care in the OR aseptically
- Proficiently gowned, gloved, and scrubbed
- Maintained a sterile field before and during surgery
- Scrubbed in different specialty surgeries (Orthopedic, Podiatry, GYN, General, Endo and Cataracts)
- Prepared Supplies and pulled cases for future scheduled surgeries, also helped turn over the OR’s and prepared it for the next case.
Williamson Surgical Center
Material Manager Assistant/ Medical Assistant
09.2016 - 02.2019
Job overview
- Placed supply orders for weekly surgical cases using ENVI software
- Received and stocked supplies in sterile core and ORs
- Documented implant logs under the correct patients and received packing slips
- Maintained the supply room and removed expired items off the shelves
- Performed semiannual supplies inventory
- Issued purchase orders for the implants used during surgeries as well as kept in contact with the other companies representatives
- Helped training previous and current Material Managers for the center
Baylor Scott & White Hospital
Outreach Phlebotomist
09.2015 - 02.2017
Job overview
- Collected blood specimens, urine and stool samples from nursing home patients.
- Placed orders in the system and process specimens in the hospital main lab.
NP Adult Healthcare
Medical Assistant
02.2014 - 06.2015
Job overview
- Prepared exam rooms for patients, and taking patient vital signs
- Performed blood draws, and collected UA/Stool specimens for further testing
- Scheduled tests for patients such as (US, CT, PET, MRI, etc.…)
- Worked on patients referrals to specialists.
- Obtained prior authorizations for medications and tests from the patient's insurance company.
NC Family Health Center
Medical Assistant
08.2013 - 02.2014
Job overview
- Prepared exam rooms for patients, and taking patient vital signs
- Facilitated multi line phone calls, scheduled appointments for patients, and verified insurance eligibility
United States Army
English /Arabic Translator and Interpreter
01.2003 - 01.2005
Job overview
- Promoted community engagement at local events through interpreting services, fostering positive cross-cultural relationships.
- Bridged language gaps between military personnel and local communities during overseas deployments, fostering trust and cooperation.
- Reviewed and transcribed audio or internet materials with high degree of accuracy and expression.
- Improved client satisfaction by delivering prompt and professional translation services for various industries, including legal, medical, and technical fields.
- Enabled seamless communication within multicultural teams by serving as an on-call interpreter during meetings and conference calls.
- Identified and carefully summarized factual points and abstract concepts.
- Developed translated forms and educational materials for non-English speaking populations.
- Ensured accuracy in all written translations by diligently proofreading and editing texts before submission to clients.
- Facilitated cultural understanding among diverse populations through accurate and culturally sensitive interpretations.
Education
Western Governors UniversitySalt Lake, Utah
Bachelor of Science from Business Administration and Healthcare Management
08-2025
Virginia CollegeAustin, TX
Associate Degree from Applied Science and Surgical Technology AAS, CST
01.2017
University Overview
- President’s List and Dean’s List
- Students Society President on Campus
- GPA: 3.88
Boston Reed College/ Jefferson Community CollegeWatertown, NY
Certified Phlebotomy Technician
01.2012
Alvin Community CollegeAlvin, TX
Clinical Medical Assistant
01.2012
Skills
- Human resources management
- Computer software Management (Word, Excel, PowerPoint, AutoCAD, Outlook etc)
- Fluent in Arabic/ English
- Team collaboration
- Effective communication
- Supply coordination
- Identifying best practices
- Identifying risks
- Aseptic Technique
- Scrubbing multi specialty surgical procedures
- Healthcare insurance Management
- EHR management (Centricity, Practice Fusion, 4MEDICA, ENVI)
Accomplishments
- Implemented processes to streamline workflow.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 65 staff members.
- Achieved higher work production by introducing time management and team work to the employees.
- Achieved best work flow and customer satisfaction by leading work-place procedures with accuracy and efficiency.
Certification
- Certified Surgical Technologist, CST, TX, 05/2017
- BLS – American Heart Association, TX, 05/2025
- Member of The National Society of
Leadership and Success (NSLS)
- Recipient of excellence award in Change Management Subject from WGU
- Recipients of the Leadership Certificate from WGU
- Recipients of the Healthcare Management Certificate from WGU
- Recipients of the Strategic Thinking and Innovation Certificate from WGU
Affiliations
- National Society of Leadership and Success NSLS
- National Board of Surgical Technology and Surgical Assisting NBSTSA
- Houston Methodist Clear Lake
- Coastal Eye Associates
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Administration Manager
Island Drip and Med Spa
01.2024 - 10.2024
Certified Surgical Technologist
Coastal Eye Associates
11.2023 - Current
Certified Surgical Technologist and Sterile Processing Tech. Main Operation Rooms
Houston Methodist Hospital
03.2022 - Current
Surgical Technology Program Faculty
Houston Community College- Coleman College for Health Profession
08.2021 - 01.2022
Certified Surgical Technologist
Bay Area Surgicare Ctr.
05.2019 - 12.2023
Certified Surgical Technologist
Williamson Surgery Center
10.2017 - 02.2019
Material Manager Assistant/ Medical Assistant
Williamson Surgical Center
09.2016 - 02.2019
Outreach Phlebotomist
Baylor Scott & White Hospital
09.2015 - 02.2017
Medical Assistant
NP Adult Healthcare
02.2014 - 06.2015
Medical Assistant
NC Family Health Center
08.2013 - 02.2014
English /Arabic Translator and Interpreter
United States Army
01.2003 - 01.2005
Virginia College
Associate Degree from Applied Science and Surgical Technology AAS, CST
Boston Reed College/ Jefferson Community College
Certified Phlebotomy Technician
Alvin Community College
Clinical Medical Assistant
- Certified Surgical Technologist, CST, TX, 05/2017
- BLS – American Heart Association, TX, 05/2025
- Member of The National Society of
Leadership and Success (NSLS)
- Recipient of excellence award in Change Management Subject from WGU
- Recipients of the Leadership Certificate from WGU
- Recipients of the Healthcare Management Certificate from WGU
- Recipients of the Strategic Thinking and Innovation Certificate from WGU
Western Governors University
Bachelor of Science from Business Administration and Healthcare Management
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekSoftware
Ms Word
Ms Excel
Outlook
EHR
ENVI
AutoCAD
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