Encocare,Onbase, Centricity, Cerner, Word, Excel and Outlook
Sonia Lopez
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Intake Clinical Support
Sharp Home Health
San Diego , CA
09.2018 - Current
- Receive incoming referrals from multiple sources including but not limited to Ensocare and OnBase. Audit to confirm signature of MD and verifying order for appropriate disciplines for patient needs.
- Prepare patient chart for home health by tasking insurance for completion, completing multiple tabs in home health software and following through with processes set in place for incoming referrals.
- Assist the intake staff answering incoming phone calls, screen calls, transfer calls and take messages. Assist staff with Spanish calls
- Maintain communication with intake Spec-LVNs regarding changes in services, payer requirements.
- Maintain a tracking system for any patients hospitalized to comply with guidelines of Oasis.
- Schedule/assign/task appropriate clinician to meet patient needs under the guidance of clinical leadership. Utilize appropriate report to assign and reassigned clinicians as needed for admissions, sick calls and changes in staff schedules on a daily basis with clinical oversight. Communicates with staff if changes are made same day schedule to the clinician, notify by phone and/or teams.
- Attend daily team meeting with office staff and all disciplines in the field to help facilitate and coordinate with overload or under scheduled.
Systems Support Analyst
Sharp Home Health
San Diego, CA
05.2001 - 09.2018
- Provided technical support for computer-related problems through telephone and hands-on support.
- Maintained physicians resources database by updating physicians license.
- Submitted benchmarking data to designated agency for compliance.
- Contacted clinicians for any corrections on data submission.
- Performed quality control check of data submission
- Participated in any upgrade testing of new programs.
Clerical Assistant II/Tracking Clerk
Sharp Home Health
San Diego, CA
06.1999 - 05.2001
- Prepared supplemental orders for mailing to physicians and tracked all orders received back signed by physicians in a timely manner.
- Maintained an effective tracking system for all outgoing and incoming mail.
- Data entry of Oasis discharges to meet regulatory compliance.
Clerical Assistant/ Medical Records
Sharp Home Health
San Diego, CA
05.1997 - 06.1999
- Audited and maintained organized files for completion and accuracy.
- Processed medical records request from outside providers.
- Provided reception area coverage answering busy phone system.
- Translated Spanish speaking calls for clinical and office staff.
Education
High School Diploma -
South Gate Senior High School
South Gate, CA 08.1981 - 06.1985
Accomplishments
Employee of the month at Sharp Home Health 2006
Software
Additional Information
References
Pat Barrios, RN 619-254-4449
Kirsten Toman, RN 619-250-1511
Martha Mendoza 619-339-6549
Timeline
Intake Clinical Support
Sharp Home Health
09.2018 - Current
Systems Support Analyst
Sharp Home Health
05.2001 - 09.2018
Clerical Assistant II/Tracking Clerk
Sharp Home Health
06.1999 - 05.2001
Clerical Assistant/ Medical Records
Sharp Home Health
05.1997 - 06.1999
High School Diploma -
South Gate Senior High School
08.1981 - 06.1985
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