Sonia Marte
St. Cloud,United States
Summary
A Highly Empathetic and Hardworking Customer Service Associate with over 9 years of experience in fast-paced office and Remote settings. Focused on going above and beyond to support team and serve customer. Trained in professionalism and people first attitude to offer top-notch customer service support.
Overview
21
21
years of professional experience
Work History
Administrative Assistant - REMOTE
Musical Madness Ent.
FL/NY
01.2003 - Current
- Performed clerical duties, arranged meeting, travel accommodation, and prepared reports
- Handled escalated callers to reach positive outcomes
- Created budget to meet financial goals and cash flow
- Developed client relationships and earned reputation for exceeding service standard goals
- Assisted customers with Spanish-language inquiries in timely and professional manner
- Managed time by prioritizing workload
- Manager over 50 calls per day
- Maintained customer satisfaction with forward-thinking strategies on addressing customer needs and concerns
Mortgage Loan Processor Assistant
JN Mortgage Company
New York/Saint Cloud, NY/FL
06.2003 - 05.2008
- Set up and completed loan submission packages
- Assisted customers with completing loan applications and other paperwork
- Reviewed loan files for completeness, identified missing documentation
- Generated condition lists for applicants, and handle condition from underwriter
- Coordinated closing process with attorney, and title companies
- Ordered VOE, VOR, VOM, pay off amount, title, appraisals and run credit reports
- Monitored pipelines to track and log status of loans
- Work with pipeline of 20-30 Loans per day
Education
Certificate - Office Specialist/ Word Processing
Professional Business College
New York, NY08.2001
Diploma - English As A Second Language
Techno Dent Training Center
New York 01.1993
High School Diploma -
Colegio Sicopedagogico
La Vega , DR06.1989
Skills
- Listening skills, Decision Making, Team Work
- Adaptability/Data entry
- Multitasking Abilities, Time management
- Analytical and Critical Thinking
- Call escalation, Inbound call answering
- Problems resolution/Interpersonal Skills
- Patience/Empathetic/Friendly
- Excel, Word, Calyx Point, Outlook
- 30-40 wpm Taping speed
- Respectful Attitude/Self Control
- Bilingual Customer support/confidentiality
- Bilingual Spanish/English
Timeline
Mortgage Loan Processor Assistant
JN Mortgage Company
06.2003 - 05.2008
Administrative Assistant - REMOTE
Musical Madness Ent.
01.2003 - Current
Certificate - Office Specialist/ Word Processing
Professional Business College
Diploma - English As A Second Language
Techno Dent Training Center
High School Diploma -
Colegio Sicopedagogico