Summary
Overview
Work History
Education
Skills
Timeline
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Sonia Marte

St. Cloud,United States

Summary

A Highly Empathetic and Hardworking Customer Service Associate with over 9 years of experience in fast-paced office and Remote settings. Focused on going above and beyond to support team and serve customer. Trained in professionalism and people first attitude to offer top-notch customer service support.

Overview

21
21
years of professional experience

Work History

Administrative Assistant - REMOTE

Musical Madness Ent.
01.2003 - Current
  • Performed clerical duties, arranged meeting, travel accommodation, and prepared reports
  • Handled escalated callers to reach positive outcomes
  • Created budget to meet financial goals and cash flow
  • Developed client relationships and earned reputation for exceeding service standard goals
  • Assisted customers with Spanish-language inquiries in timely and professional manner
  • Managed time by prioritizing workload
  • Manager over 50 calls per day
  • Maintained customer satisfaction with forward-thinking strategies on addressing customer needs and concerns

Mortgage Loan Processor Assistant

JN Mortgage Company
06.2003 - 05.2008
  • Set up and completed loan submission packages
  • Assisted customers with completing loan applications and other paperwork
  • Reviewed loan files for completeness, identified missing documentation
  • Generated condition lists for applicants, and handle condition from underwriter
  • Coordinated closing process with attorney, and title companies
  • Ordered VOE, VOR, VOM, pay off amount, title, appraisals and run credit reports
  • Monitored pipelines to track and log status of loans
  • Work with pipeline of 20-30 Loans per day

Education

Certificate - Office Specialist/ Word Processing

Professional Business College
New York, NY
08.2001

Diploma - English As A Second Language

Techno Dent Training Center
New York
01.1993

High School Diploma -

Colegio Sicopedagogico
La Vega , DR
06.1989

Skills

  • Listening skills, Decision Making, Team Work
  • Adaptability/Data entry
  • Multitasking Abilities, Time management
  • Analytical and Critical Thinking
  • Call escalation, Inbound call answering
  • Problems resolution/Interpersonal Skills
  • Patience/Empathetic/Friendly
  • Excel, Word, Calyx Point, Outlook
  • 30-40 wpm Taping speed
  • Respectful Attitude/Self Control
  • Bilingual Customer support/confidentiality
  • Bilingual Spanish/English

Timeline

Mortgage Loan Processor Assistant

JN Mortgage Company
06.2003 - 05.2008

Administrative Assistant - REMOTE

Musical Madness Ent.
01.2003 - Current

Certificate - Office Specialist/ Word Processing

Professional Business College

Diploma - English As A Second Language

Techno Dent Training Center

High School Diploma -

Colegio Sicopedagogico

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Sonia Marte