Sonia Martinez
Mansfield ,TX
Summary
With a proven track record at Proman Staffing LLC, I excel in branch operations management and fostering strong client relationships. My expertise in process improvement and team leadership has consistently driven branch success. Skilled in Microsoft Office and Avionte Software, I'm known for enhancing customer satisfaction and operational efficiency. Leading office with highest weekly billing revenue
Overview
10
10
years of professional experience
Work History
Branch Manager
Proman Staffing LLC
Cedar Hill, TX
08.2021 - 11.2024
- Promoted company offerings, highlighting benefits for customers and applicants.
- I oversaw all aspects of personnel management for temporary workforce including payroll, weekly revenue reports, maintaining, and supervising the temporary workforce that are assigned to the clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Forklift Operator
Ulta Beauty DC
Dallas, TX
04.2015 - 06.2018
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Senior Recruiting Coordinator
Proman Staffing LLC
Cedar Hill, TX
07.2018 - 08.2021
- Supported manager in guiding recruitment team.
- Recruited new applicants and conducted face-to-face interviews to ensure thorough vetting.
- Complete and submit I-9 documents for E-Verify processing.
- Conducted thorough background screenings.
- Coordinated in-house drug screening processes.
- Partnered with hiring managers to identify needs and secure exceptionally qualified hires.
- Improved diversity in the workplace by revising job descriptions to attract a wider pool of applicants and promoting inclusive hiring practices.
- Optimized employer branding efforts through targeted marketing campaigns that showcased company culture and attracted top talent.
- Reduced time-to-hire by efficiently managing job postings, candidate screening, and interview scheduling.
- Established robust talent pipelines for key positions through proactive candidate sourcing.
- Maintained up-to-date knowledge of industry trends, ensuring competitive advantages in recruiting top-tier candidates for various roles across different departments.
- Managed high-volume recruitment projects, ensuring timely fulfillment of open positions while maintaining quality standards in candidate selection.
- Participated in career fairs and networking events to promote company opportunities while expanding professional connections within the industry.
- Increased employee retention rates by coordinating effective onboarding programs and providing ongoing support to new hires.
- Enhanced candidate experience through timely communication and personalized followups.
- Mentored junior recruiters, sharing industry knowledge and expertise to elevate overall team performance levels.
- Coordinated incoming job requisitions and applications.
- Scheduled and conducted Number interviews each week.
- Reached out to qualified referral candidates to obtain applications.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
Education
High School Diploma -
Trimble Technical High School
Fort Worth, TX04.2002
Skills
- Branch operations management
- Customer service
- Client Engagement
- Excellent time management skills
- Meticulous Attention to Detail
- Excellent work ethic
- Effective Multitasking
- Skilled in Multi-Line Call Handling
- Coaching and mentoring
- Team Leadership
- Relationship building and management
- Client relationship management
- Relationship management
- Strong team-builder
- Verbal/written communication
- Staff management
- Operational Oversight
- Team player
- Staff training
- Process improvement
- Staff recruitment
- Business development expertise
- Interviewing and hiring
- Proficient in MS office
- Experienced in Outlook Email Management
- Experienced with Microsoft Word
- Proficient in Excel
- Experienced with Avionte Software
- Skilled in Bold Application
- Proficient User of Beeline
- Experience with Kronos Management Tools
- Competent in Simple VMS Utilization
- Skilled in Coupa VMS Management
- Experienced in Fieldglass Management
- Proficient in HireRight Software
- Expert in Payroll Administration
- Goals and performance
- Work prioritization
- Documentation
- Positive Interpersonal Skills
- Friendly Demeanor
- Skilled in Software Applications
- Security and safety protocols
- Reliable
- Collaborative Team Player
- Customer and vendor relations
Timeline
Branch Manager
Proman Staffing LLC
08.2021 - 11.2024
Senior Recruiting Coordinator
Proman Staffing LLC
07.2018 - 08.2021
Forklift Operator
Ulta Beauty DC
04.2015 - 06.2018
High School Diploma -
Trimble Technical High School