Sonia Masi
Little Falls,NY
Summary
Detail-orientated Office Manager with over 27 years of experience maintaining seamless business operations. Self-starter and skilled team leader with experience in multiple facets of a business. From the day to day operations to the long term goals and achievements. I have worked in a small office for over 27 years and been responsible for organizing and maintaining everything from:
Custom Service: Sales Calls, Order Entry, Invoicing, Custom Quotes, Customer Complaints, and securing transportation contracts.
Purchasing: Securing Vendors, negotiating pricing, placing and receiving orders, and organizing international and transcontinental shipments.
Inventory: Coordinating Cycle Count and Year End Inventory along with the data input. Entering all items manufactured to relieve and build multiple product inventories.
OSHA: Creating and Maintaining all OSHA records, along with organizing training meetings
Administrative: Organizing institution of new Operating Systems, Organizing implementation of Web Site, and all other Sales Catalogs and literature. Create Spreadsheets to formulate Company wide product pricing, track customer and company sales, Commission Reports, and OSHA reports. Generate any other Company Reports needed.
Coordinating with the production and shipping team on multiple projects and orders, on a daily basis. Ensuring they have all product and information necessary for success.
Coordinating with multiple Salesmen regarding ongoing and new projects and customers.
I am highly self-motivated, with excellent multi-tasking skills. I am able to handle and prioritize multiple issues, with outstanding problem solving abilities.
Overview
27
27
years of professional experience
Work History
Office Manager
Ideal Wood Products, Inc.
Little Falls , NY
10.1996 - Current
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Monitored vendors to maintain competitive pricing and efficient deliveries.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Delegated work to staff, setting priorities and goals.
- Created and maintained filing systems, both paper and electronic.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Provided administrative support for all departments in the organization as necessary.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Established and maintained filing systems to support office personnel.
- Pitched in to help with office tasks during busy periods and staff absences.
- Served as a liaison between departments within the organization.
- Trained employees on additional job positions to maintain coverage of roles.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Reviewed, analyzed and interpreted applicable federal, state and local regulations.
- Conducted workplace inspections to ensure OSHA standards were met.
- Facilitated employee orientation sessions related to safe work practices and procedures.
- Assessed organizational needs relating to occupational health and safety programs.
- Developed and created materials for new employee health and safety orientations.
- Maintained records of all safety inspection activities conducted.
- Maintained and updated emergency response plans or procedures.
- Assisted in developing and implementing OSHA safety compliance plans.
- Researched new sources for supplies, materials and services in order to reduce costs and improve efficiency.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Facilitated streamlined purchasing and resource availability through monitoring and oversight of company inventory.
- Coordinated importation of items via ocean and air.
- Located and vetted vendors, established good relationships and negotiated contracts.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
- Represented companies in negotiating contracts and formulating policies with suppliers.
- Managed vendor accounts payable issues by providing accurate documentation when required.
- Determined recurring business needs and maintained necessary inventory levels.
- Computed shipping, storage or demurrage charges using computer or price list.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Outlined production commitments and product timetables using sales forecast information and consumer trends.
- Determined shipping methods, routes or rates for materials to be shipped.
- Organized regular cycle counts to identify any potential issues early on.
- Maintained accurate and up-to-date inventory records.
- Performed scheduled inventory counts and supply audits.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Participated in physical inventory counts to keep information accurate and current.
- Investigated discrepancies between physical count and computer records.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Entered information into system to update status reports.
- Conducted periodic inventories and physical counts of product supplies.
- Created reports on inventory activity, shortages, overages.
- Performed inventory cycle counting and identified discrepancies.
- Coordinated inventory, stocking and ordering.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Developed relationships with suppliers to obtain competitive prices.
- Processed paperwork required by various government agencies including customs clearance documents.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Investigated incidents involving damaged cargo or accidents involving company vehicles or personnel.
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Negotiated contracts with carriers to secure the most cost-effective rates while maintaining quality service standards.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Established relationships with vendors in order to obtain competitive pricing for transportation services.
- Monitored timekeeping records for accuracy and completeness.
- Coordinated training schedules and filed crucial administrative paperwork.
Education
Associate of Applied Science - Psychology
Herkimer County Community College
Herkimer, NY05-1995
Skills
- Policy Development
- Staff Management
- Inventory Control
- Compliance Monitoring
- Customer Service
- Administrative Support
- Team Supervision
- Supply Management
- Office Management
- Billing
- Data Entry
- Workflow Planning
- Proposal Writing
- Policy Implementation
- Payroll Processing
- Scheduling Coordination
- Report Preparation
- Database Administration
- Customer Relations
- Conflict Management
- Scheduling
- Organizational Skills
- Office Administration
Timeline
Office Manager
Ideal Wood Products, Inc.
10.1996 - Current
Associate of Applied Science - Psychology
Herkimer County Community College
Similar Profiles
Sam McDadeSam McDade
Sr. Design Engineer / Project Manager at Ideal Aluminum ProductsSr. Design Engineer / Project Manager at Ideal Aluminum Products
Rain GriffinRain Griffin
Accounting Clerk at Ideal Products of CanadaAccounting Clerk at Ideal Products of Canada
Paul David AriasPaul David Arias
Shipping Clerk at Ideal Products, IncShipping Clerk at Ideal Products, Inc