Sonia Milena Ruiz
Tamarac,United States
Summary
Customer Service Representative with over three years of experience in providing exceptional support and improving customer satisfaction. Skilled in efficiently resolving inquiries and complaints, with a strong focus on leadership and time management. Demonstrated ability to train and mentor team members while enhancing service quality. Bilingual and dedicated to building positive client relationships, driving loyalty through attentive service.
Overview
10
10
years of professional experience
Work History
Store Manager
Intimissimi
Sunrise
01.2025 - 06.2025
- Developed and maintained strong relationships with customers to ensure repeat business.
- Streamlined store processes and procedures, resulting in a X% increase in employee productivity.
- Trained and developed a team of X employees, resulting in increased job satisfaction and morale.
Store Manager
Francescas
Sunrise
09.2023 - 12.2024
- Developed a budget and managed store expenses to ensure profitability.
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency.
- Reduced store inventory shrinkage by X% through improved stock control and security measures.
- Achieved store sales targets by X% through innovative promotional campaigns and strategic pricing.
Store Manager
Jo Malone
Fort Lauderdale
04.2023 - 08.2024
- Analyzed store performance trends and created action plans to improve store operations.
- Worked with the store manager to develop and execute a store budget that resulted in a X% reduction in overhead costs.
- Performed daily store opening and closing duties, ensuring that all store policies were followed.
- Increased store sales by X% through effective training and coaching of store associates.
- Maximized store space and visibility through effective store layout and design.
Cleaning Services Supervisor
Rio Cleaning
Airport Fort Lauderdale
12.2020 - 10.2023
- Carried out preventive maintenance and deep-cleaning tasks such as carpet and upholstery cleaning.
- Performed deep cleaning duties such as shampooing carpets, polishing furniture, and steam cleaning upholstery.
- Developed an efficient cleaning schedule that allowed for thorough cleaning of all areas of the building in less time.
- Improved the efficiency of cleaning operations by X% through the implementation of a streamlined cleaning schedule.
- Utilized proper cleaning supplies and equipment for different areas, resulting in a X% decrease in cleaning costs.
Sales Associate
Everything But Water
Palm Beach Gardens
01.2015 - 10.2017
- Delivered outstanding customer service, fostering satisfaction and loyalty.
- Resolved inquiries and complaints swiftly to enhance customer experience.
- Trained staff on service protocols, ensuring adherence to best practices.
- Managed inventory and optimized product displays for improved presentation.
- Collaborated with team members to meet sales goals and elevate service quality.
Deli Clerk
Publix
Weston Town Center
10.2015 - 08.2017
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of deli section, ensuring compliance with health and safety standards.
- Collaborated with team members to optimize workflow and improve service efficiency.
- Trained new employees on customer service best practices and store protocols.
- Managed inventory levels, reducing waste through effective stock rotation.
Education
High School -
Camilo Torres
Colombia11.1999
Skills
- Leadership and management
- Time management
- Customer service
- Computer proficiency
- Team collaboration
- Communication skills
Languages
Spanish, English
Timeline
Store Manager
Intimissimi
01.2025 - 06.2025
Store Manager
Francescas
09.2023 - 12.2024
Store Manager
Jo Malone
04.2023 - 08.2024
Cleaning Services Supervisor
Rio Cleaning
12.2020 - 10.2023
Deli Clerk
Publix
10.2015 - 08.2017
Sales Associate
Everything But Water
01.2015 - 10.2017
High School -
Camilo Torres
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