Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia Mojica

Orlando,FL

Summary

Proven expertise in customer service and problem-solving, honed across roles at Trinity Health and other leading healthcare providers. Excelled in enhancing customer satisfaction and streamlining operations through effective communication and data entry skills. Demonstrated ability to improve service delivery, achieving significant improvements in patient coordination and support.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Trinity Health
Orlando, FL
09.2023 - 04.2024

• checking in patients

•collecting copays

•insurance verification

Call Center Representative

Salelytics Elevance
Orlando, FL
11.2023 - 12.2023

•transferring calls to licensed sales agent

•insurance verification

Schedule Coordinator

Advent Health
Orlando, FL
05.2020 - 05.2022

•schedule patients

•insurance verification

•fax medical records to different facilities

Collecting copays

•Epic systems

Customer Service Representative

Orlando Health
Orlando
05.2020 - 05.2022

•epic systems

•scheduling patients

•verification of insurance

Education

High School Diploma -

Zenith High
Orlando Fl
2018

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service

epic

Languages

English and Spanish
Full Professional

Timeline

Call Center Representative

Salelytics Elevance
11.2023 - 12.2023

Call Center Representative

Trinity Health
09.2023 - 04.2024

Schedule Coordinator

Advent Health
05.2020 - 05.2022

Customer Service Representative

Orlando Health
05.2020 - 05.2022

High School Diploma -

Zenith High
Sonia Mojica