Sonia Montemayor
San Antonio,TX
Overview
11
11
years of professional experience
Work History
Store Manager
Ross Stores
San Antonio, TX
08.2015 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented strategic merchandising plans to enhance product visibility.
- Managed inventory control processes, minimizing shrinkage through effective loss prevention strategies.
- Trained and mentored staff on customer service standards and sales techniques, fostering a high-performance team environment.
- Collaborated with corporate teams to execute promotional events, driving increased foot traffic and sales volume.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Recruiting and hiring
- Store operations
- Training and mentoring
- Team leadership and coaching
- Store merchandising
- Friendly and positive
Timeline
Store Manager
Ross Stores
08.2015 - Current
High School Diploma -
Thomas Jefferson High School