Overview
Work History
Education
Skills
Language
Hobbies and Interests
Disclaimer
Certification
Timeline
Generic
Sonia Nayak

Sonia Nayak

Frisco,TX

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Associate

Iron Mountain
10.2023 - 10.2024
  • Streamlined operational processes to enhance workflow efficiency across departments.
  • Analyzed data trends to identify areas for cost reduction and process improvement.
  • Developed training materials and conducted sessions for new team members on systems usage.
  • Monitored and reviewed complex account activity by conducting in-depth research and gathering information from the cross functional teams to ensure accurate resolution.
  • Experienced in working with client-based platforms such as Salesforce, Oracle, and Billtrust for daily data processing and management tasks.
  • Invoice management - Ability to review and analyse monetary transactions, generate cost summaries and invoices.
  • Effectively communicating with clients ,relevant teams and leadership to raise issues and questions,and escalating critical matters to higher management when necessary.
  • Order management- Managing the entire life cycle of an order-from the moment it is placed until the final delivery of the result.This includes ensuring timely processing,tracking progress,and providing necessary updates to stakeholders as needed.
  • Flexibility- Adapted to the change, successfully handled various tasks in a fast paced ever evolving environment.

Business Associate

Mphasis
11.2019 - 08.2023
  • Worked with a client approved Mortagage Servicing Platform(MSP), a critical system used for managing mortgage servicing operations.
  • Performed Critical research on borrowers accounts,loan history,and Servicing issues to ensure accurate record keeping.
  • Executed updates to loan records and system fields based on lender instructions,compliance rules and internal policies.
  • Collaborated with cross-functional teams to resolve Servicing discrepancies and support operational audits.
  • Ensured data integrity and regulatory compliance across Servicing functions including payments,escrow and investor reporting.
  • Provided Critical support to the Leadership team during high-pressure periods by actively engaging in production across multiple lines of business.
  • Demonstrated flexibility and cross-functional knowledge to help meet operational golas and maintain service level agreements.
  • Responsible for tracking and disbursement of the payments for the major mortgagee lenders.

Education

BE - Information Science

Sahyadri College Of Engineering And Management
Mangalore,India
2019

PUC -

Sharadha Pre University College
Mangalore,India

SSLC -

Indira Gandhi Memorial High School
Mangalore, India

Skills

  • Problem solving
  • Excellent Communication
  • Critical thinking
  • Adaptability
  • Leadership and teamwork
  • Interpersonal and management skills

Language

English
Hindi
Kannada

Hobbies and Interests

Hiking,drawing,cooking,travel,listening to music.

Disclaimer

I certify that the information provided in this resume is true and accurate to the best of my knowledge.

Certification

Currently working on pursuing the CompTIA A+ Core 2 certification program.

Timeline

Operations Associate

Iron Mountain
10.2023 - 10.2024

Business Associate

Mphasis
11.2019 - 08.2023

BE - Information Science

Sahyadri College Of Engineering And Management

PUC -

Sharadha Pre University College

SSLC -

Indira Gandhi Memorial High School

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Sonia Nayak