Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sonia Neal

Sonia Neal

The Bronx,NY

Summary

Passionate Peer Corp Member with excellent presentation, research and communication skills. Organized and driven with impressive list of achievements and history of excelling in high-pressure environments. Client-focused with training and expertise to help individuals with mental, emotional and substance abuse problems. Excels in one one one mentoring, personalized support and crisis intervention. Thorough and attentive to individual client needs and treatment goals. Experienced in individual and group therapy focused on substance abuse issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Peer Corp Member

Ameri corp
New York, NY
01.2023 - Current
  • Prepared residents for treatments and answered questions to improve comfort level.
  • Assessed residents in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Assist residents with assigned treatment plans to help clients continue to progress.
  • Supported and encouraged clients with substance addiction through harm reduction techniques.
  • Educated residents on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Identified problem areas impacting participants' ability to successfully complete treatment.
  • Guided residents in developing skills or strategies for dealing with problems.
  • Led supportive group discussions and education sessions with substance users.
  • Trained residents on how to use narcan for opioid overdose.
  • Trained residents on how to use fentanyl test strip kits.

Inspector Packer

PVC Container Corp.
Eatontown, NJ
02.1995 - 12.1997
  • Assembled customer orders from stock and packed items in boxes.
  • Verified labels for appropriate order numbers and item specifications.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Notified team leader of product discrepancies and equipment malfunctions.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Adhered to product safety and hygiene guidelines for health and regulatory compliance.
  • Obtained, moved and sorted products and materials.
  • Accomplished production goals by working with speed and accuracy.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.

Restaurant Waitress

Olive Garden - Darden Restaurants
Eatontown, NJ
05.1994 - 1995
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Presented menus and answered questions regarding items.

Professional Fundraiser

CDG Inc.
Eatontown, NJ
2002 - 2003
  • Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
  • Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
  • Raised awareness and attracted donors through marketing campaigns.
  • Cultivated network of potential donors by attending [Type] events.
  • Cultivated positive relationships with media figures, influencers and business partners with potential to positively impact fundraising activities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.

Waitress

Chili's Bar and Grill
Eatontown, NJ
1994 - 1994
  • Basic wait staff duties

Restaurant Waitress

Lonestar Steakhouse
Eatontown, NJ
1993 - 1994
  • Basic wait staff duties

Restaurant Waitress

Red Lobster Restaurant
Eatontown, NJ
1993 - 1993
  • Basic wait staff duties

Restaurant Waitress

Friday's Restaurant
Eatontown, NJ
1990 - 1991
  • Basic Wait staff duties

Baker

Stacy's Buffet
Bensalem, PA
1990 - 1991
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
  • Designed appealing product displays to maintain unique presentation.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Created attractive dessert trays for catering events.
  • Evaluated raw ingredients and baked goods, assessing for quality control purposes.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Finished baked goods with glazes, icings and other toppings.
  • Combined ingredients by hand and with electric mixing equipment.
  • Set ovens to appropriate temperatures to pre-heat.
  • Blended ingredients and mixed dough, following recipes.
  • Inspected all bakery products and removed any found to possess defects.
  • Adapted measurements to meet quantity of bakery items being prepared.

Assemble and Quality Assurance

Estee Lauder
Bristol, PA
1989 - 1990
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Completed accurate assembly work by positioning and aligning components.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Assembled component parts of items and completed hand-finishing of final products.
  • Reported repeat issues to supervisors and diagnosed source.
  • Sorted finished products into piles depending on quality statuses.
  • Inspected cosmetics during and after manufacturing.
  • Researched specifications for cosmetics to ensure final quality.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Consulted with engineers to resolve quality, production and efficiency problems.

Sales Associate Mens Clothes

Chessking
Eatontown, NJ
1987 - 1988
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Education

GED -

Metropolitan College of New York
New York, NY
05.2021

Cosmetology Education

Monmouth County Vocational School District Neptune
105 Neptune Blvd Neptune NJ
06.1991

Skills

  • Strategic Planning
  • Recruitment
  • Project Management
  • Conflict Resolution
  • Time Management
  • Insightful
  • Team player
  • Initiator
  • Administrative Assistance
  • Personnel Engagement
  • Clerical Oversight
  • Documentation and Recordkeeping
  • Relationship Building
  • Training and Mentoring

Certification

  • Overdose Response Training and Naloxone Distribution certified by Department of Homeless Services, Office of Medical Director, Opioid Overdose Prevention Program (OOPP) - December 2022
  • Mental Health First Aid USA certified by The National Council For Behavioral Health, 2023
  • NYC Department of Health and Mental Hygiene Bureau of Hepatitis, HIV, Sexually Transmitted Infections Clinical Operations and Technical Assistance Program Training and Technical Assistance Unit LGQTBIA+ 101 certified by Department of Health And Mental Hygiene, 2023
  • Certificates of Achievement for Computer Security , Kevin Mitnick Security Awareness training, See Something Say Something, Using the Phishing Alert Button and Reporting Suspicious Email using the Gmail Add On, 2023

Timeline

Peer Corp Member

Ameri corp
01.2023 - Current

Inspector Packer

PVC Container Corp.
02.1995 - 12.1997

Restaurant Waitress

Olive Garden - Darden Restaurants
05.1994 - 1995

Professional Fundraiser

CDG Inc.
2002 - 2003

Waitress

Chili's Bar and Grill
1994 - 1994

Restaurant Waitress

Lonestar Steakhouse
1993 - 1994

Restaurant Waitress

Red Lobster Restaurant
1993 - 1993

Restaurant Waitress

Friday's Restaurant
1990 - 1991

Baker

Stacy's Buffet
1990 - 1991

Assemble and Quality Assurance

Estee Lauder
1989 - 1990

Sales Associate Mens Clothes

Chessking
1987 - 1988

GED -

Metropolitan College of New York

Cosmetology Education

Monmouth County Vocational School District Neptune

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Sonia Neal