Sonia Ojeda
LAS VEGAS
Summary
To secure a position that enables me to use my experience and expertise for the benefit and growth of the company, as well as for myself. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
39
39
years of professional experience
Work History
Store Manager
Sew Yeah Quilting
02.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized productivity by effectively managing the workflow of Sample Makers.
- Oversaw operations of the Machine Sales Department.
- Managed the sales floor team.
- Promptly and professionally addressed customer complaints, resolving issues to maintain positive clientele relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Interacted well with customers to build connections and nurture relationships.
Sales Supervisor
Brighton Collectibles
04.2018 - 02.2023
- To provide a superior customer service experience with the patrons either in store or over the phone
- Full knowledge of the company product in which enables the best recommendations for the customers’ needs and adding on to maximize each sale
- Knowledge of all company operations in regards to POS system, reports and daily communications
- Outreach to customers via phone, text and/or email
- Training of new hires in regards to product knowledge and operations
- Merchandising of the store product via visual guides and using creative design skills when necessary.
Owner/Designer
Haute Blingz
03.2014 - 11.2022
- Innovated graphic design solutions for apparel and accessories utilizing CorelDraw, which were then applied using methods such as heat transfer vinyl and rhinestones
- Experienced in working with rhinestone software
- Assisted clients in achieving their vision through the provision of customized design options
- Responsible for cost analysis, managing apparel design, ensuring excellent customer service, and coordinating timely shipping of finished products.
- Developed and sustained strong client connections, resulting in increased repeat business and referrals.
- Managed business operations on a daily basis.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Production Pattern Maker/Technical Designer
Dutch LLC
10.2010 - 02.2012
- Prepare patterns and techpacks to be production ready for domestic vendors
- Responsibilities include attending fittings, update fit status with comments and photos on techpacks and revise garments accordingly
- Maintain the integrity of the Designers vision while enhancing the garments salability for that of the consumer
- Knowledge of Tukatech system, digitizing as needed
- Establish grading throughout
- Development patternmaking for other divisions as needed
- Working in a fast-paced environment inclusive of company product.
1st through Production Pattern Maker
Major Apparel LLC
03.2010 - 10.2010
- Pattern Development via Pad system
- Working in a fast-paced environment inclusive of company product as well as product development for various private label companies Responsible to prepare tech packs for import programs, marker making for precise yield estimates, supervising of sewing room, and setting up systems and pattern libraries for a new company.
Senior Production Pattern Maker
Avalon Apparel LLC
08.2005 - 03.2010
- Pattern development via Pad System
- Responsible for full package product for domestic & import programs
- Inclusive of Junior, Junior Plus, Missy, Missy Petite, and Missy Plus Sizes
- Heavy correspondence with all accounts to maintain on-time schedules
- Responsible to coordinate proper time line of pattern schedule.
Production Pattern Maker/Head Patternmaker
Stony Apparel/Great Escape
05.2000 - 12.2003
- Pattern development and grading via Pad system for Stony Apparel division
- Head production pattern maker for Great Escape: Girls/Kids apparel division
- Organized and assigned workload for the pattern makers
- Responsible to schedule fittings, correspondence with vendors for import programs
- Responsible to oversee all other pattern room duties.
1st through Production Pattern Maker
Rabbit Rabbit Rabbit
07.1997 - 04.2000
- Pattern development through flat pattern and draping methods for missy, petites, large sizes, and the Chris McLaughlin line of dresses
- Assisted in making production patterns.
1st through Production Pattern Maker
Spencer Alexis
06.1996 - 06.1997
- Pattern development through flat pattern and draping methods
- Attended fittings to fine tune patterns for production.
1st through Production Pattern Maker
Mica
03.1996 - 06.1996
- Pattern development through flat pattern and draping methods
- Various other duties included preparing cost sheets, cutting samples when needed and getting garments ready for market.
1st Pattern Maker
Carole Little
04.1990 - 03.1996
- Pattern development through flat pattern and draping methods for new missy dress division
- Various other duties included implementing pattern room systems, cutting when needed, cost sheets and getting garments ready for market
- Trained on Microdynamics Pattern Making software to develop first patterns when company engaged computer pattern making.
1st Pattern Maker
Jonathan Martin
07.1989 - 04.1990
- Pattern development through flat pattern and draping methods for dress division.
1st Pattern Maker
Jane Singer
06.1985 - 07.1989
- Upon completing an internship within the company was hired on to sample cut and learn all aspects of the design room
- Generated cost sheets, prepared garments for market and assisted Production Pattern Maker, Designers and Owner in all areas other areas in the design room
- Pattern development through flat pattern and draping methods.
Education
Bachelor of Science - Fashion Design
Woodbury University
Los Angeles, CA06.1985
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Outstanding communication skills
- Friendly and Positive
- Team Leadership
- Store Merchandising
- Goals and performance
- Sales expertise
- Work Planning and Prioritization
References
References available upon request.
Timeline
Store Manager
Sew Yeah Quilting
02.2023 - Current
Sales Supervisor
Brighton Collectibles
04.2018 - 02.2023
Owner/Designer
Haute Blingz
03.2014 - 11.2022
Production Pattern Maker/Technical Designer
Dutch LLC
10.2010 - 02.2012
1st through Production Pattern Maker
Major Apparel LLC
03.2010 - 10.2010
Senior Production Pattern Maker
Avalon Apparel LLC
08.2005 - 03.2010
Production Pattern Maker/Head Patternmaker
Stony Apparel/Great Escape
05.2000 - 12.2003
1st through Production Pattern Maker
Rabbit Rabbit Rabbit
07.1997 - 04.2000
1st through Production Pattern Maker
Spencer Alexis
06.1996 - 06.1997
1st through Production Pattern Maker
Mica
03.1996 - 06.1996
1st Pattern Maker
Carole Little
04.1990 - 03.1996
1st Pattern Maker
Jonathan Martin
07.1989 - 04.1990
1st Pattern Maker
Jane Singer
06.1985 - 07.1989
Bachelor of Science - Fashion Design
Woodbury University
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