Sonia Orji

• Troubleshot EMR workflows, charting, and application issues
• Provided Help Desk and remote technical support
• Documented, prioritized, and escalated technical support tickets
• Trained clinical staff on Epic and Cerner applications
• Created quick-reference guides for end users

• Elbow-to-elbow support with Cerner One chart

• Assisted Physicians and nurses with flow sheet doc, patient summary and how to move around with the Cerner one chart

• Provided technical support and troubleshooting from Command Center.

• Provide elbow-to-elbow with the different departments ICU, CVU, and Observation unit

• Assist the nurse and physician on how to make orders

• Assist in printing labels and also troubleshoot

• Assist the physicians how to make smart Phrases their favorites

• Supported laboratory staff during system transitions and provided guidance on new workflows.
• Participated in Go-live, providing elbow support to staff
• Provided end user one-on-one training as needed
• Assisted in setting up quick guides for easy access to tools and coverage for patients
• Documented support tickets and routed Epic issues to the appropriate application teams.

• Provide at the elbow support
• Supported lab techs and radiology techs
• Provide one-on-one guidance with physicians, nurses, and other staff to assist with questions or procedures
• Identify and resolve issues for client staff
• Worked in the ER department supporting nurses and ADTs

• Assisted end users by remotely using Logmein Rescue in their workspace to solve issues or screenshot issues
• Assisted with first call resolution
• Expedited High Priority/Critical tickets to each module Analyst
• Assisted end users and ATE support with issues and document tickets
• Assisted in troubleshooting workflows and charting appropriately