Sonia Pulido
Mesilla Park,USA
Summary
Efficient and organized Customer Service professional looking to become an asset to an ethical company with a great team of individuals where I can utilize my 10 years customer service, Health Care,7 years of houekeeping and managerial skills. Experienced in meeting deadlines and working under pressure with a high level of awareness and adaptability.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Home Health Aide
MATRIX HOME CARE
Las Cruces, USA
11.2024 - Current
- Assisting with activities of daily living, such as bathing, grooming, dressing, toileting, and eating.
- Performing light housekeeping duties like laundry, dishes, and vacuuming to maintain a clean and organized living space.
- Planning and preparing meals according to dietary needs and restrictions, ensuring clients receive proper nutrition.
- Assisting with medication reminders as directed by healthcare professionals.
- Observing and documenting changes in clients' physical and mental conditions, reporting any concerns to the appropriate healthcare professionals.
- Providing social interaction, engaging in conversations, and participating in activities to promote mental and emotional well-being.
- Assisting with transportation to appointments, errands, and social outings.
- Implementing and adhering to individualized care plans developed by healthcare professionals.
- Essential Skills and Qualities: Empathy and Compassion, Communication Skills, Physical Stamina and Strength.
- Assisted clients with daily living activities and personal hygiene.
- Monitored client health by checking vital signs regularly.
- Provided companionship and emotional support to clients in need.
- Communicated effectively with healthcare teams regarding client needs.
- Administered medications and managed treatment schedules as directed.
- Maintained a clean and safe living environment for clients.
- Documented client progress and reported changes to supervisors promptly.
- Trained new aides on best practices in home care services.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Assisted in ambulation and exercise routines for clients.
- Documented care provided and submitted notes to supervisor.
- Recognized emergency situations and implemented appropriate procedures.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Planned, prepared or served meals to patients according to prescribed diets.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Security Guard
Security Concept
Las Cruces, USA
06.2024 - 10.2024
- Security guards regularly patrol buildings, parking lots, and other areas to identify potential hazards or suspicious activity.
- They monitor surveillance cameras, alarms, and other security systems to detect any unusual activity.
- They control access to buildings and restricted areas, verifying credentials and ensuring only authorized personnel enter.
- Their presence and visibility help deter criminal activity and ensure a safe environment.
- They respond to alarms, incidents, and emergencies, taking appropriate action and contacting emergency services when needed.
- They document and report all incidents, suspicious activities, and security breaches to relevant authorities.
- They enforce rules and regulations on the property, addressing violations and taking necessary action.
- Security guards often interact with the public, providing assistance and information.
- They maintain clear communication with colleagues, supervisors, and other relevant parties.
- Some security guards may be trained in first aid and CPR to provide immediate assistance in emergencies.
- Monitored premises to deter unauthorized access and ensure safety.
- Conducted regular patrols to identify and report security vulnerabilities.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Assisted in maintaining surveillance systems for optimal performance and coverage.
- Prepared detailed incident reports documenting security events and actions taken.
- Collaborated with team members to enhance security protocols and procedures.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Observed all entrances for any signs of criminal activities or trespassers.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, fires. on site as needed.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Verified identification documents presented by individuals entering the facility as part of routine security procedures.
- Prepared detailed incident reports when required for review by management team members.
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Assisted with crowd control at events by monitoring entrance and exit points and ensuring compliance with safety regulations.
- Responded promptly to inquiries from staff members regarding security issues or concerns.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Communicated with supervisors regarding unusual activity or issues observed among inmates.
- Inspected buildings prior to opening hours in order to identify risks or potential hazards.
- Provided assistance to law enforcement officers during investigations as necessary.
- Developed plans for responding quickly and efficiently in case of an emergency situation.
- Utilized two-way radios and other communication devices for effective team coordination.
- Assisted in the development and implementation of security policies and procedures.
- Inspected security equipment and systems to ensure operational functionality.
- Responded to alarms and investigated disturbances promptly and effectively.
- Maintained log books with accurate entries on daily activities and notable events.
- Prepared detailed incident reports following any security breaches or safety concerns.
- Maintained high levels of alertness throughout shifts.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Kitchen Staff/Housekeeper
Basic Servant Corps
Las Cruces, USA
01.2024 - 08.2024
- Prepared meals for our guest, washed dishes, attended guest, did custodial work, cleaned every area of refugee camp, maintained it in good standing for guest.
- Cleaned and sanitized assigned areas according to established protocols.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Operated industrial cleaning equipment for deep cleaning tasks.
- Collaborated with team members to maintain cleanliness standards throughout the facility.
- Followed safety procedures to ensure a safe working environment for all staff.
- Responded promptly to requests for additional cleaning in high-traffic areas.
- Conducted routine inspections to identify maintenance needs and report issues.
- Assisted with training new staff on proper cleaning techniques and safety practices.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Dusted furniture, pictures, window sills and other surfaces.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Attended required training sessions related to housekeeping tasks.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Kept storage areas organized and free of clutter by disposing of unused items appropriately.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Maintained cleaning equipment in a clean and orderly fashion.
- Maintained inventory of cleaning supplies used throughout shift.
- Kept business entrances clean, tidy and professional in appearance.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Serviced, cleaned and restocked restrooms.
- Followed company uniform, performance and security policies with every job.
- Notified managers of repair needs or additions to building operating systems.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Stocked linen closets with fresh linens as needed.
Housekeeping Aide/ Custodian
Deployed Services
El Paso, USA
01.2003 - 08.2023
- Maintain cleanliness of the facility, disinfected and sanitized every area throughout the facility to include but not limited to toilets, sinks, door handles, glass doors, walls, flooring, and other areas as needed.
- Cleaned and maintained guest rooms to ensure high cleanliness standards.
- Organized and restocked housekeeping supplies for efficient operations.
- Assisted in laundry duties, including washing, folding, and distributing linens.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Collaborated with team members to coordinate cleaning schedules effectively.
- Implemented safety protocols while handling cleaning chemicals and equipment.
- Trained new staff on proper cleaning techniques and safety procedures.
- Responded to guest requests for additional services quickly and courteously.
- Kept work areas neat and organized at all times while adhering to safety regulations.
- Removed trash from all guest rooms on a daily basis.
- Assisted guests with any special requests related to housekeeping services.
- Transported soiled linens from guest rooms to laundry area for cleaning.
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Followed specific cleaning instructions provided by supervisors.
- Reported maintenance issues to the supervisor immediately.
- Checked all assigned areas thoroughly for cleanliness prior to leaving them.
- Monitored common areas for cleanliness and safety.
- Complied with safety rules set forth by management during daily operations.
- Replenished bathroom amenities such as soap, shampoo and conditioner.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Maintained an inventory of all cleaning supplies used in the housekeeping department.
- Inspected all guestrooms for safety hazards or maintenance needs.
- Dusted furniture, fixtures, and other surfaces.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Assisted in laundry services including washing, drying, and folding linens.
Grievance Specialist
ResponseForce 1
El Paso, USA
06.2022 - 12.2022
- Handled incident reports and grievances, data entry, documentation confidentiality, abiding with HIPAA regulations and safety precautions.
- Managed customer grievance processes using specialized software and tools.
- Conducted thorough investigations into client complaints and concerns.
- Collaborated with cross-functional teams to resolve complex grievances efficiently.
- Documented and tracked grievance resolutions in compliance with company policies.
- Maintained accurate records of all grievances and resolutions for reporting purposes.
- Facilitated communication between clients and management to ensure clarity in resolutions.
- Provided feedback to senior leadership on trends identified through the grievance process.
- Assisted in developing strategies to reduce the number of grievances filed by employees.
- Maintained confidentiality regarding all matters related to personnel issues and grievances.
- Analyzed data from all sources to determine root cause of grievances and develop solutions.
- Monitored compliance with established policies and procedures governing grievances handling process.
- Participated in labor-management meetings as a representative of the organization's Grievance Department.
Team Lead, Refugee Transportation Specialist
Grafton Staffing
Holloman AFB, USA
11.2021 - 03.2022
- Coordinate with staff in the Resettlement Program to ensure that clients receive timely transit orientations utilizing client-centered training techniques.
- Train Resettlement Program staff on best practices for orientating clients to public transit.
- Provide and coordinate transportation for arriving families and ensure that they receive the necessary living items for their initial stay in the US by coordinating and transporting supply and furniture items to new arrivals.
- Develop procedures for refugee transportation services.
- Actively respond to a wide variety of operational circumstances, including extreme weather conditions and rudimentary infrastructure.
Health Services Coordinator
Red Cap Staffing
Holloman AFB, USA
10.2021 - 11.2021
- Worked with immigration department to develop or maintain relationships with legal services agencies to organize joint activities, specifically transportation, food service and appointments.
- Provided information and referrals to clients.
- Assisted in providing resources to refugees.
- Maintained confidentiality with clients and government officials.
- Conducted safety and security checks of area for personnel safety.
- Hours per week: 40+
Cashier/ customer service
Walgreens
Las Cruces, USA
08.2018 - 10.2021
- Managed and monitored stock and inventory of certain in-store items, restocked, and replaced missing items.
- Responded to customer queries, resolved customer problems, and provided billing solutions.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Processed purchases, handled transactions, monitored the register and handling refunds, and returns.
- Hours per month: 40 - 60
- Processed customer transactions efficiently and accurately at busy retail locations.
- Managed cash register and handled cash, credit, and gift card payments.
- Assisted customers with product inquiries and provided exceptional service experience.
- Maintained cleanliness and organization in the checkout area and surrounding space.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty efforts.
- Implemented best practices for handling returns and exchanges effectively with customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School -
Gadsden High School
Anthony, NMSkills
- Creative problem solver
- Staff training & development
- Operations management
- Self-Starter
- Laws & regulations knowledge
- Security procedures
- Meal preparation
- Project management
- Report writing & documentation
- Risk analysis
- Legal & security procedures
- Microsoft Office Suite
- Team leadership
- Follow policies & procedures
- Customer service-oriented
- Data gathering & analysis
- Stationary surveillance
- Customer Service
- Emergency response
- Work individually or as a team
Certification
- CPR Certification
- BLS Certification
- AED Certification
- Guard Card
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Home Health Aide
MATRIX HOME CARE
11.2024 - Current
Security Guard
Security Concept
06.2024 - 10.2024
Kitchen Staff/Housekeeper
Basic Servant Corps
01.2024 - 08.2024
Grievance Specialist
ResponseForce 1
06.2022 - 12.2022
Team Lead, Refugee Transportation Specialist
Grafton Staffing
11.2021 - 03.2022
Health Services Coordinator
Red Cap Staffing
10.2021 - 11.2021
Cashier/ customer service
Walgreens
08.2018 - 10.2021
Housekeeping Aide/ Custodian
Deployed Services
01.2003 - 08.2023
High School -
Gadsden High School