Sonia Rodriguez
San Juan,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Manager
Union Treatment Center
Weslaco, TX
01.2013 - 01.2015
- Supervised staff members, organized schedules and delegated tasks.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Education
Licensed Massage Therapist - Massage Therapy
South Texas Vocational Technical Institute - McAllen
Mcallen, TX03-2013
Some College (No Degree) - Nursing
South Texas College
Mcallen, TXSkills
- Office Management
- Employee Supervision
- Team Supervision
- Staff hiring
- Customer Service
- Staff Training
- Payroll and budgeting
- Conflict Management
Certification
- Secretary
- Certified Nursing Assistant
- Phlebotomist
- Professional Massage Therapist
Timeline
Office Manager
Union Treatment Center
01.2013 - 01.2015
Licensed Massage Therapist - Massage Therapy
South Texas Vocational Technical Institute - McAllen
Some College (No Degree) - Nursing
South Texas College